Case Manager (Bilingual)

New York Psychotherapy and Counseling Center•New York, NY

3h•$21 - $23

About The Position

The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency.

Requirements

Bilingual; fluent in English and Spanish
Associate degree in a related field
1 year of experience working in a social service or mental health setting is a plus
1 year of experience using an EHR system
MUST have experience working in a very fast paced environment
MUST be able to follow workflows and multi-task during the course of the day
MUST be detailed oriented
Exceptional customer service and communication skills
Excellent organizational and time management skills
Problem-solving skills is vital
and the ability to multi-task with attention to detail
Ability to work independently and as a team
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
Able to work well in a fast-paced environment
Passionate about NYPCC’s mission and values

Responsibilities

Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
Perform other duties as assigned by Supervisor.