Family Building Consultant and Inside Sales - Donor Egg

CooperCompanies•Rockville, MD

2d•$51,116 - $68,221•Remote

About The Position

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Job Summary: We are seeking a high performing Family Building Consultant to join our dynamic team. This global role is an Inside Sales position and will optimize our value proposition driving customer satisfaction and devotion throughout the family journey. If you are an accomplished sales rep with passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team. This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market. This position will be remote, but we need to hire near an office in case there is need to return to the office in the future. Locations include: Rockville, MD | Los Angeles, CA | Trumbull, CT | Houston, TX | Rochester, NY | Livingston, NJ | Tucson, AZ | Portland, OR | Spokane, WA | Fountain Valley, CA | Los Altos, CA | Cambridge, MA | New York, NY | Greensboro, NC | Durham, NC | Jacksonville, FL

Requirements

Excellent selling, influence, and closing skills
Self-motivated and disciplined with a positive attitude and ability to work independently
Excellent organizational, verbal, and written communication skills
Strong focus on providing customers with superior customer experience
Ability to work independently and as part of a team and displays high level initiative and commitment
Agile, and adapts quickly to a fast-paced changing environment
Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives
1-3 years of inside sales experience
Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience required

Nice To Haves

Healthcare, especially Fertility, experience preferred
Bilingual, especially French, strongly preferred

Responsibilities

Educates families on their frozen donor egg plan options, empowering them to make informed decisions
Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs
Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family
Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy
Enrolls clients in CRM and conducts follow-up calls to enable match
Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process
Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
Combines business acumen with an effective sales process to engage customers and increase sales volumes
Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities
Utilizes up-selling, cross-selling, and add-on sales techniques per customer experience
Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct
Leverages knowledge of industry and product portfolio to meet customer needs
Cultivates internal & external relationships that create sustained value
Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance
Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions