Family and Visitor Services Coordinator

Children’s Hospital of Philadelphia•Philadelphia, PA

2d•$21 - $26•Onsite

About The Position

Family and Visitor Services Coordinators will serve as the first point of contact to welcome and assist families at the various entrance points to CHOP. They will promote a gracious welcome, a friendly demeanor, and a willingness to problem solve for, and assist patients and families. They will display active engagement with patients and families to direct or escort families to their destination, assist with carrying luggage and other items. They will also assist families on departure from the hospital and support the overall operations of the Division of Family and Visitor Services Schedule: Sunday-Thursday (8am - 4:30pm) (Flexible with time frame could be (8:30am-5pm, 9am-5:30pm, or 9:30am-6pm)

Requirements

High School Diploma / GED - Required
At least one (1) year Experience in a customer service setting involving direct customer contact - Required
Able to serve as a champion of CHOP ICARE values (Required proficiency)
Promote teamwork to achieve CHOP's mission and values (Required proficiency)
Excellent oral and written communication skills. (Required proficiency)
Ability to prioritize and complete duties in a timely and organized manner (Required proficiency)
Performs work according to CHOP policies and procedures, professional standards of care, and applicable laws (Required proficiency)
Must work with or without supervision. (Required proficiency)
Display support for CHOP mission and safety goals, abide by all measures of infection prevention guidance, including hand hygiene (Required proficiency)

Nice To Haves

Associate's Degree - Preferred
At least one (1) year Customer service experience in a healthcare setting - Preferred

Responsibilities

Serve as the first point of contact for families and visitors to CHOP including, but not limited to:
Actively greeting and engaging families upon their arrival
Maintain knowledge of hospital and surrounding area to assist families
Providing navigation assistance within the CHOP facility to ease anxiety for patients, families and visitors.
Escort families to their destinations and assist with luggage when necessary
Circulates throughout the Hospital to provide assistance and directions to patients, families, and visitors
Ensure that patient experience is maximized by maintaining the highest level of service standards that are aligned with the expectations of CHOP
Orients families and visitors to the Hospital, including anticipated needs unique to families of assigned area
Answers calls via the patient information lines
Check in/badge all visitors at the Buerger Center, or Main Campus Information Desk.
Maintain a visitor restriction file in conjunction with the Security Department
Immediately notifies appropriate departments of any conditions that may cause a risk to employees, patients, families and visitors
Cross-cover as needed and perform other related duties as assigned to support the mission and operations of the Division of Family and Visitor Services