Family and Protective Services Supervisor II

TX-HHSC-DSHS-DFPS • Houston, TX

11d • Hybrid

About The Position

This position supervises a unit of Residential Child Care Regulation (RCCR) staff responsible for investigating and monitoring compliance with minimum standards in residential child care operations, child placing agencies and foster and adoptive homes in accordance with the Texas Family Code, Texas Human Resources Code, Texas Administrative Code, Minimum Standards and the Licensing Policy & Procedures Handbook. The position is also responsible for supervising staff to ensure they are evaluating risk to children and recommending appropriate follow up actions to deficiencies and investigation findings, including corrective action and adverse actions. The position will work closely with other agency staff, including DFPS staff, to ensure the safety of children in out of home care. The position oversees staff to ensure regulations are followed in accepting and processing applications; issuing permits; conducting inspections and investigations; monitoring child care operations for compliance; completing investigation activities; approving waivers and variances; recommending corrective and adverse actions and providing technical assistance to providers. The position regularly handles sensitive and confidential information. The position is responsible for training and planning the unit’s work. The position must work with unit staff to encourage and support each unit member’s professional development. The position must ensure the quality assurance standards are met and good practices are incorporated into all aspect of the unit’s work. The position interacts with agency staff, professional in the community, legislative staff, legal personnel, provider organizations, and the general public.

Requirements

• Leadership and management experience.
• Regulatory experience in compliance with law, rules and policy.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Excellent communication skills, both verbal and written.
• Ability to strategically plan and manage staff performance covering a large geographic area.
• Ability to analyze and use data to improve unit performance.
• Ability to prioritize and manage multiple responsibilities.
• Ability to work with minimal supervision and demonstrate independent judgment.
• Bachelor’s degree required, preferably in human services related field.
• Must be able to work outside of regularly schedule hours as needed.
• Must be able to travel, sometimes overnight.

Nice To Haves

• Preferred experience in child care regulation or child placing activities or closely related activities.
• Preferred experience in supervision, management, or leading projects.

Responsibilities

• Selects, manages, and develops staff through review of performance data, regular conferences, training, and performance reviews.
• Responsible and accountable for ensuring employees have completed regulatory actions and processed decisions in accordance with LPPH, HRC and TAC to ensure the health, safety and well-being of children in out of home care.
• Plans and manages unit operations to achieve program objectives for service delivery by monitoring caseloads, consulting with staff on case issues, and reviewing and approving regulation activities.
• Evaluates unit performance through case-readings, QA and other statistical reports, observation of staff, and recommends appropriate action in areas in need of improvement.
• Responsible and accountable for ensuring unit members identify when to recommend an enforcement action and enforce an approved corrective action, in accordance with the CCRH, HRC, and TAC, to ensure the health, safety, and well-being of children in care.
• Through continuing education, employee maintains current knowledge of child development, regulatory practices, health and safety, applicable law and rule, and related to support the mission of Child Care Regulation.
• Attends RCCR supervisor meetings, staff meetings and other meetings and conferences to assist in planning, coordinating, supervising, and administering the RCCR program.
• Serves on committees and attends meetings, both internal and external, at the direction of RCCR leadership.
• Participates in activities to inform the public and stakeholders about the program.
• Makes presentations and participates in community awareness and related activities to inform the general public about the RCCR program.
• Employees are sometimes assigned tasks that are not specifically related to the employee's essential job functions; however, they are equally important and must be accomplished with the same professionalism as regular work.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees