Family Advocate (Medical Assistant)

Nest Health • Avondale, AZ

15d • Onsite

About The Position

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.
The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team who has training and experience as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA has excellent interpersonal skills, which enables effective collaboration with patients, doctors, nurses, and other professionals and helps build trust and maintain a strong connection to Nest family members. The FA has strong attention to detail and organizational skills. The FA coordinates services delivered by Nest Health and helps refer to external social care providers that address the social drivers of health (food insecurity, housing instability, domestic violence, financial hardship, and lack of access to transportation, for example). The FA participates in outreach efforts to Nest families.

Requirements

• Successful completion of an accredited Medical Assistant program
• Fluency in English is required for this position
• High School Diploma or equivalent required: 1-3 years of relevant experience
• US work authorization
• Vital Signs and phlebotomy experience: 1 year
• EMR Systems experience: 1 year
• Active BLS certification
• Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”
• Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor
• Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy
• Please note, this position will involve educating and encouraging vaccination against COVID-19

Nice To Haves

• Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus

Responsibilities

• Provide direct patient care and support for a panel of patients in the home setting which may include but not limited to the following:
• Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimen, and assisting with exams
• Administer oral, topical, and injectable medications and/or vaccinations
• Interview patients and record medical history including standardized screening questionnaires
• Assist providers in procedures using aseptic techniques
• Adhere to infection control standards including, but not limited to, hand hygiene, use of PPE, and isolation of patients with known infectious disease.
• Complete accurate EMR documentation of patient information and services provided per the requirements of Nest Health
• Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team
• Assists in patient registration, administrative workflows, and prior authorization approvals
• Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs
• Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory
• Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest
• Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals
• Participate in outreach efforts to Nest families including explaining program details to potential families

Benefits

• $3,000 Sign on Bonus
• Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets
• Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare
• Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities
• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses
• Employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working
• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED