Factory Technical Representative

Seakeeper Inc • South Bend, IN

19h • Remote

About The Position

As our Factory Technical Representative, you’ll receive direct outreach from our OEM partners nationally and provide front-line support for installation, commissioning, training, troubleshooting, and technical needs. You’ll support our customers by: Holistically planning and completing new product integrations and ongoing installations with OEM partners Presenting technical training to OEM partners, OEM and aftermarket dealers, and end-users while providing direct phone and email support for troubleshooting inquiries Performing full installations of our product for demonstration and training purposes, which includes both mechanical and electrical aspects Performing sea trials and commissioning while recording system performance data Providing support to the marketing team with influencer installations Providing technical support to the applications engineering team through prototype installations in preparation for future product releases Providing customer feedback to the FTR Manager and applications engineering team for continual process and product improvement Maintaining company vehicles by scheduling preventative service, submitting monthly mileage logs, completing monthly parts inventories, and ensuring the vehicle remains clean, organized, and presentable Maintaining the highest standards of safety, quality of work, personal presentation and be a superb representation of the Seakeeper brand WHAT YOU NEED TO SUCCEED Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other specifics you’ll need to have to succeed.

Requirements

• High School Diploma or equivalent.
• A minimum of 2 years of experience in the marine industry
• Proficient in using Microsoft Office products including Outlook, PowerPoint, and Word
• A constant positive, professional, and customer-centric attitude
• Self-motivated, professional, responsive, resourceful and flexible
• Strong verbal and written communication skills
• Possess and maintain a valid driver’s license
• Ability to obtain a passport, lift 70+ pounds, drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours), and work on extended business trips including some nights and weekends
• Ability to work in confined areas (such as engine rooms, equipment spaces, bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
• Ability to safely attend and conduct testing aboard demo boats in varied sea states and weather environments, including prolonged periods offshore or underway
• Confidently makes informed decisions independently, ensuring timely progress and efficient workflow

Nice To Haves

• Captain’s License
• Experience working with boat manufacturers at their facilities
• Experience with aluminum welding and fabrication
• Bilingual in English and Spanish
• Degree from a college or technical school
• NMEA and ABYC certifications
• Previous experience with creating documentation, technical writing, promoting process improvement, managing processes, and problem-solving

Responsibilities

• Holistically planning and completing new product integrations and ongoing installations with OEM partners
• Presenting technical training to OEM partners, OEM and aftermarket dealers, and end-users while providing direct phone and email support for troubleshooting inquiries
• Performing full installations of our product for demonstration and training purposes, which includes both mechanical and electrical aspects
• Performing sea trials and commissioning while recording system performance data
• Providing support to the marketing team with influencer installations
• Providing technical support to the applications engineering team through prototype installations in preparation for future product releases
• Providing customer feedback to the FTR Manager and applications engineering team for continual process and product improvement
• Maintaining company vehicles by scheduling preventative service, submitting monthly mileage logs, completing monthly parts inventories, and ensuring the vehicle remains clean, organized, and presentable
• Maintaining the highest standards of safety, quality of work, personal presentation and be a superb representation of the Seakeeper brand

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees