Factory Store Manager - Billings

Bullfrog Spas•Billings, MT

2d•Onsite

About The Position

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career. Bullfrog International designs and manufactures the world's only luxury hot tubs with the patented JetPak Therapy System. JetPaks are modular jetted spa seats that allow the user to customize, interchange and upgrade their hot tub's jetted massages at any time. Founded in 1996, Bullfrog International is headquartered in the greater Salt Lake City, Utah metro area. Bullfrog Spas has a great opportunity at our Billings, MT Factory Store location to seek a career minded leader to support the retail sales team objectives and day to day activities with a highly professional service encompassing floor management, team supervision and stock and display management, to ensure smooth running of all designated operations and to support a culture of continuous improvement. This position will require a person with strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

Requirements

Demonstrates professional manner, as well as high level of interpersonal skills to handle time-sensitive, confidential and stressful situations in a fast-paced environment.
Continually demonstrate poise, tact positive attitude, and diplomacy.
Excellent customer service skills, written and verbal communications, planning and organizational skills.
Makes effective decisions with minimal supervision and information.
Expert problem-solver, solution and team-oriented and works collaboratively to achieve team goals.
Takes initiative and pursues opportunities for improving efficiency.
Quick learner who can develop skills rapidly.
Strong multi-tasking skills.
Complete several concurrent tasks.
Manages time effectively, exercises good judgment in setting priorities to complete tasks to meet deadlines with strong attention to detail and ability to balance and maintain workload.
Ability to anticipate the needs of the store.
Ability to balance and maintain workload.
Advanced skills in Microsoft Word, Excel, and Outlook required.
Ability to learn and become proficient in additional cloud-based programs like SharePoint, OneDrive, Teams, Asana, and more.
Desire to learn, develop and enhance skills for future growth opportunities
High School Diploma required

Nice To Haves

PowerPoint is preferred.
College Education a plus.

Responsibilities

Set sales goals, compare performance to goals, and adjust goals as needed
Run special events in-store as well as arrange and plan off-site events for additional sales opportunity.
Assess current team processes and procedures, identify opportunities for improvement, and implement them
Undertake customer service, sales activities and any floor activities as required to ensure service standards are always met and sales opportunities maximized
Always keep an awareness for security issues and safety of personnel
Conduct team huddles to keep your team aware of any changes or anything new
Ensure banking is up to date and all cash requirements are met
Develop individual quotas and assign leads for team members
Provide detailed and accurate sales forecasts
Coach, mentor, and provide feedback to team members
Foster a competitive yet collaborative team environment
Assess individual performance through observation and measurement, and suggest corrective actions as needed
Recruit, hire, and train sales team
Upkeep, maintenance and presentation of store