Factory Service Technician

THINK Surgical, Inc.

1d•Onsite

About The Position

The Factory Service Technician, working with minimal supervision, is responsible for the assembly, repair, testing, and calibration of THINK Surgical robotic systems and subassemblies. This role supports manufacturing, service readiness, and product sustainment activities within a highly regulated medical device environment. This position is based in the Fremont, CA office.

Requirements

Associate degree, technical certification, or equivalent combination of education and experience in electronics, advanced mechanics, software, or medical device manufacturing/service.
Minimum of two (2) years of experience as a service or manufacturing technician supporting complex electromechanical systems in a regulated environment.
Ability to read, interpret, and update assembly drawings, bills of materials, wiring diagrams, and schematics.
Working knowledge of GMPs, ISO 13485, FDA QSR, and quality system requirements.
Proficiency with basic Windows-based computer applications.
Ability to develop and follow moderately complex technical instructions.
Reliable attendance and punctuality are essential job functions.
Knowledge of Good Manufacturing Practices (GMP) and applicable Quality System Standards.

Nice To Haves

Soldering experience.

Responsibilities

Assemble, repair, align, and calibrate robotic systems and subassemblies in accordance with approved Service Manuals (SMs), Manufacturing Process Instructions (MPIs), and engineering documentation.
Utilize hand tools, power tools, fixtures, and templates to perform precision mechanical and electromechanical assembly.
Install, configure, program, and troubleshoot programmable controllers.
Execute robot calibration and alignment procedures.
Perform functional and performance testing of robotic assemblies using appropriate test equipment (e.g., force sensors, multimeters).
Develop, execute, and improve test procedures for complex electromechanical systems.
Analyze, document, and report test results in accordance with quality system requirements.
Support system teardown, packaging, and shipment activities.
Implement and maintain UDI-compliant labeling processes.
Adhere to THINK Surgical safety policies and procedures at all times.
Perform [CM1] troubleshooting, repair, and maintenance on factory systems.
Provide technical escalation support to Factory and Field Service teams.
Support field service activities as required, including on-site troubleshooting.
Partner with R&D, Quality Assurance, and Regulatory Affairs on CAPAs, complaints, engineering change notices (ECNs), sustaining engineering efforts, and product improvements.
Participate in verification and validation (V&V) testing for new products and software releases.
Communicate field and customer feedback to support serviceability and product enhancement initiatives.
Respond to technical and application inquiries from service teams, clinical teams, distributors, and customer service.
Travel to customer sites for service, troubleshooting, and preventive maintenance as required.