Factory IT/OT Specialist - Atkins
About The Position
The Opportunity Step into a role where technology meets operational excellence! As an IT/OT Support Specialist at Hitachi Energy, you’ll be the go-to expert for onsite IT and OT support across factory and office environments. From troubleshooting critical systems to acting as the first responder for cybersecurity incidents, you’ll play a vital role in keeping our operations secure and efficient. This is your chance to work with cutting-edge technology, collaborate with global teams, and make a tangible impact every day. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
Requirements
- Formal IT qualification or completed IT apprenticeship.
- Minimum 2 years of professional IT support experience.
- Fluent in English with strong communication skills.
- Proactive, solution-oriented, and able to work independently.
- Familiarity with ServiceNow, MS Office 365, Windows, iOS, and asset management tools.
Nice To Haves
- ITIL 4 knowledge and Lean Six Sigma certification preferred.
Responsibilities
- Provide onsite IT support for factory and office systems.
- Maintain and troubleshoot IT/OT assets, including kiosks, printers, and security systems.
- Act as first responder for IT/OT cybersecurity incidents.
- Apply security patches and remediation measures on critical assets.
- Monitor OT systems and report abnormal behavior.
- Collaborate with vendors to ensure proper configuration and maintenance.
- Implement security measures under global cybersecurity guidance.
- Support collaboration tools and meeting spaces for seamless connectivity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
