Facility Services Installer

Alsco Uniforms•Jacksonville, FL

57d

About The Position

The FS Installer primarily installs, repairs and maintains a variety of Alsco dispensers used by customer at their locations. The IS also supports the Service Department by performing tasks such as special deliveries, facility services up-selling/cross-selling and reporting service issues. Performs other duties as required. Reports to the Service Manager. Our full-time employees enjoy: 401K Plan with Company Match Medical, Dental, Vision, FSA/HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Choice of Global Cash Card or Direct Deposit Career Advancement Learning & Development Opportunities Inclusive and Diverse Team Environment Benefits may vary for positions covered by a collective bargaining agreement. Essential Functions: - Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. - Follow company policies and procedures regarding installation and maintenance of Alsco dispensers and facility service products, managing customer needs and all aspects of service. Performance goals must be met on a regular basis. - Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision. - Safely operate a company vehicle, following all applicable laws and company policy. - Monitor and report competitive activity. - Follow written and verbal instructions and perform other tasks as directed by supervision. Additional Functions: - May work with and support other service personnel as required by supervision.

Requirements

Have and maintain a valid driver’s license.
Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
Demonstrate excellent skills in customer service.
Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately. Have the mechanical aptitude needed to install, repair and maintain various types of dispensers and facility service products.
High School graduation or similar experience. Qualified to hold a driver’s license.

Responsibilities

Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
Follow company policies and procedures regarding installation and maintenance of Alsco dispensers and facility service products, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
Safely operate a company vehicle, following all applicable laws and company policy.
Monitor and report competitive activity.
Follow written and verbal instructions and perform other tasks as directed by supervision.
May work with and support other service personnel as required by supervision.