Facility Operation Manager

The Michaels Organization • San Diego, CA

2d • $34 - $36

About The Position

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Requirements

• Must be able to pass background investigation and drug test screening.
• Minimum 3 years administrative experience.
• Minimum 1 year demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff.
• Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.
• High School Diploma or GED
• Valid Driver’s License and acceptable driving record.
• All specific certifications required by law.
• Must successfully complete all required courses, classes, and training provided by MMS.
• Must be able to work as part of a team, as well as complete assignments independently.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Perform duties under pressure and meet deadlines in a timely manner.
• Must be able to read and write legibly to complete required maintenance reports and requests, review manuals and operating instructions, read cautionary labels, and respond to written instruction from staff and residents.
• Prioritize and manage daily workload to ensure successful completion.
• Take instructions from supervisors.
• Exercise problem-solving skills.
• Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Responsibilities

• Provide successful leadership techniques and guidance to call center personnel.
• Supervise, hire, train, evaluate, counsel, and when necessary terminate call center personnel.
• Ensure proper policies and procedures are followed for dispatching work orders to the Maintenance Technicians.
• Resolve resident issues when necessary to ensure quality customer service.
• General administrative work such as preparing letters, memorandums, and general correspondence, returning phone calls, coordinating meetings, taking meeting minutes, scheduling training, etc.
• Records and maintains complex, confidential, or involved files, records, schedules, and spreadsheets related to Facilities projects, programs, renovations, and personnel issues.
• Performs a variety of statistical and accounting duties and compiles data for preparation of monthly financial reports and/or periodic reports.
• Acts as a liaison between suppliers, vendors, and contacts.
• Assists with the preparation of RFPs (requests for pricing), scopes of work and construction or service contracts/agreements as directed.
• Assists with procurement of goods & services. Research products and obtain competitive bids/cost estimates.
• Provides human resources support to all facilities team members to include processing payroll, address changes, direct deposit requests, insurance, new hire and termination documentation and distribution of payroll records to supervisors on a weekly basis.
• Tracks all incidents and reporting related to work place injuries and residential property matters.
• Assists with IT and Communications support acting a as liaison between telephone, cable and internet providers for all Villages of Benning buildings.
• Acts as liaison between the corporate IT Department and on-site personnel to resolve computer related issues.

Benefits

• you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.
• as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.
• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees