Facility Manager

SP Plus•Norfolk, VA

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will... The Facility Manager manages the operation of their assigned location(s) through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Facility Manager leads an effective operation by ensuring all employees perform their job functions to the BAGS standards of operational excellence. This includes: Delivering premier customer service to our clients. Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed. If you are someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you! Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel. Supervise employee performance to ensure all duties are completed to the highest standard and provide additional training or disciplinary measures as necessary. Ensure proactive communication with clients regarding opportunities to improve operations. Resolve client requests, concerns, and issues diplomatically. Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility. Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims. Implement all policies and procedures to ensure compliance with all OSHA laws. Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is Company Policy that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. With the exception of a fully-grown mustache, conservative in nature and not extending below the lower lip, all men must be clean-shaven. No visible tattoos or body piercings are allowed. Your uniform must cover any tattoos or other means agreed upon by management. Clean & well maintained approved uniforms must be worn on shift Additional requirements as specified by management

Requirements

Minimum of 3 years of operational management experience, preferably with work experience within the hospitality, service or airline industry.
Can maintain strong partnerships with our partners.
Excellent customer service/problem-solving skills
Experience in interviewing, selection, training, scheduling, and payroll
Computer Skills: Basic working knowledge of Microsoft Office applications; Email applications.
Ability to meet deadlines within tight time constraints
Experience working in a fast-paced environment
Excellent written and verbal communication skills
Ability to work extended hours, nights, weekends, holidays and on-call
Some college

Responsibilities

Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions.
Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
Supervise employee performance to ensure all duties are completed to the highest standard and provide additional training or disciplinary measures as necessary.
Ensure proactive communication with clients regarding opportunities to improve operations.
Resolve client requests, concerns, and issues diplomatically.
Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
Monitor and review all damage claims.
Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.