Facility Manager - Technical and Hard Services

JLL•Kinston, NC

1d•Onsite

About The Position

The Facility Manager will be the single point of contact responsible for facilities management, assisting the Senior Facility Manager (Industrials) with the delivery of quality facility management services for Airbus Americas, Inc. Kinston Manufacturing Campus. This role is responsible for the delivery of services to operate and maintain the facility including customer/client services, financial management, procurement, and supplier management. JLL empowers its people to shape the future of real estate for a better world by combining world-class services, advisory, and technology for clients, committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Requirements

Associates degree
Minimum of 5 years industry experience required either in the corporate environment, third party service provider or as a consultant
3+ years managing project requirements
Knowledge of current industry trends, best practices and technology
Strong facilities knowledge of mechanical equipment and equipment maintenance
General knowledge and understanding of facilities-related regulations
General knowledge and understanding of workplace health and safety and fire safety program management, recordkeeping, and related regulations and compliance standards / OSHA
Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment
Superior client relationship management skills
Demonstrated organizational and problem-solving skills
Ability to plan and manage within budget and time constraints
Familiarity with and understanding of various building systems
Ability to multitask and work without direct supervision
Knowledge and successful application of project management practices
Strong budgetary management experience
Experience with Google platform: Gmail, Google Sheets, Google Docs, etc.
Computer proficiency in CMMS
Possess strong written, verbal and people skills
Strong collaborative management style
Candidates must be authorized to work in the United States without sponsorship

Nice To Haves

Bachelor’s degree or combination of education and experience
7+ years of industry experience either in the corporate environment, third party service provider or as a consultant
Experience with ISO 14001:2015 Standards is preferred
Analytical and quantitative skills with proven ability to develop strategic solutions
FMP or CFM certification

Responsibilities

Manage the day-to-day facilities responsibilities for the Campus including the functioning of building systems in support of business priorities and to meet or exceed KPI’s & metrics
Ensuring adherence of regulations of all applicable federal and local laws with respect to the position’s scope of work
Partner with external vendors to deliver in accordance with operational requests, anticipating the need when possible
Ensure customer satisfaction at all levels in the organization; demonstrate leadership responsiveness and creativity
Manage integration of FM technology platforms and processes across sites to ensure seamless delivery to customer and drive one-team mentality
Work across the facilities team, both local and in the US, to support a one team approach to delivering services
Direct management responsibility of support staff
Ensure site waste, energy and water management is handled in accordance with client standards, all local, state, and federal laws and regulations and ISO 14001:2015 standards
Implement and ensure all client health and safety policies are being followed at the site
Work with Facilities leads to developing annual site budgets
Monitor OpEx and CapEx spend regularly for responsible sites
Support staff development via mentoring and goals development
Support client projects (large and small)
Monitor and ensure proper usage of work order system
Liaise with Property Management when needed; escalate to Head of Real Estate and Facilities when needed
24/7 emergency call support is required
Manages vendors daily; evaluates and tracks performance to KPI’s
Undertake and lead initiatives to increase and improve service delivery considering both cost and quality
Responsible for ensuring the site is operational from a facility perspective within areas of accountability
Development and tracking of corrective action plans regarding service delivery
Participate in site Crisis Management Team
Responsible for assigned areas of site and applicable vendor management; including staff development (if applicable), staff succession planning, growth plans, actionable and measurable career development plans
Engage in a proactive environment of teamwork, cooperation and transparency / lead a culture of continuous improvement
Act as a role model across the organization with behaviors consistent with Airbus values
Support individual performance management program, employee development planning process and provide coaching, leadership and guidance to employees (as applicable)
Support in the preparation of facility budget(s) with customer goals and objectives addressed, variances and recovery process
Work in cooperation with Finance and Procurement to ensure timely delivery of all services across the site, aligned with financial targets
Work closely with customers to develop and implement innovative programs and processes that reduce short/long term operating cost efficiencies and increased productivity
Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
Provide facility services in accordance with standard processes and procedures including application of policies, program requirements and coordination of information
Support and manage portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the facilities operation of the site
Promote safety culture across site including with customer, staff, subcontractors, suppliers and vendors / Supports EHS program requirements
Work with the team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership
Complete all performance reviews, both mid-year and year-end, on a timely basis
Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans
Work with Senior FM to ensure proper performance management steps are taken
All other duties and tasks assigned
Matrix manage both technical and administrative staff
Oversee multiple facilities of different functions
Supervise vendor performance during normal and off hours including weekends when necessary