Facility Coordinator

Pleasant Valley Corporation•Independence, OH

5d•Onsite

About The Position

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Requirements

One to three years of related experience and a high school diploma, GED, or college certificate required.
At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Basic knowledge of construction and general trades is a plus.

Responsibilities

Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.