Facility Accounts Coordinator
About The Position
As a Facility Accounts Coordinator, you’ll play a vital role in supporting nurses and staff at our partnered skilled nursing facilities. You’ll be the compassionate voice on the line—coordinating care, answering questions, assisting with medical supplies, and ensuring that facility staff receive the exceptional service they rely on. If you’re energized by making a difference and love helping others, HSS is the place for you! Provide outstanding customer service to facility clients, addressing inquiries and coordinating medical supply and equipment needs. Answer and direct incoming calls, emails, and messages with professionalism and urgency. Collaborate with nurses, facility staff, and healthcare professionals to maintain seamless patient care and service delivery. Review and understand medical records and patient care plans to support accurate coordination. Maintain strong relationships with facility partners and follow up to ensure their needs are met. Utilize digital platforms and electronic medical record systems for accurate data entry and record management. Educate clients about available services, procedures, and product categories. Ensure compliance with all healthcare regulations and follow HSS policies and protocols. Learn new products and programs and share knowledge with clients as needed. Assist with other duties as needed to support our mission and values.
Requirements
- High school diploma or GED required; 2-year degree or relevant healthcare/customer service experience preferred.
- Empathetic, compassionate, and patient-focused attitude.
- Professional, courteous, and confident when interacting with clients and medical staff.
Nice To Haves
- Highly organized with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to build positive, professional relationships.
- Comfortable working in a fast-paced, collaborative environment.
- Strong computer skills; ability to learn digital platforms and EMR systems.
Responsibilities
- Provide outstanding customer service to facility clients, addressing inquiries and coordinating medical supply and equipment needs.
- Answer and direct incoming calls, emails, and messages with professionalism and urgency.
- Collaborate with nurses, facility staff, and healthcare professionals to maintain seamless patient care and service delivery.
- Review and understand medical records and patient care plans to support accurate coordination.
- Maintain strong relationships with facility partners and follow up to ensure their needs are met.
- Utilize digital platforms and electronic medical record systems for accurate data entry and record management.
- Educate clients about available services, procedures, and product categories.
- Ensure compliance with all healthcare regulations and follow HSS policies and protocols.
- Learn new products and programs and share knowledge with clients as needed.
- Assist with other duties as needed to support our mission and values.
Benefits
- Comprehensive Health Coverage – Medical, Dental, and Vision
- Future-Ready Retirement Plan – 401K with 3% company contribution after one year and 1,000 hours
- Time to Recharge – Generous PTO, Vacation, and 9 Paid Holidays
- Extra Support When You Need It – Optional Short-Term Disability, Company-Paid Long-Term Disability, and Free Confidential EAP
- Education That Pays Off – Exclusive Tuition Reimbursement Program with Niagara University
- Be Part of Something Bigger – Join a team that values giving back through community programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
