Facilities Vendor Manager

JLL•Riverwoods, IL

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The FM Vendor Manager oversees vendor management of Facility Management providers while driving the full adoption of a new work order technology system (Corrigo) and providing training to FM providers. This role develops and implements FM vendor management processes to monitor performance, compliance, and financial strength in accordance with client requirements and firm policies. The position serves as the single point of contact for the account supply chain team, interfacing with client subcontractor vendor management program managers, operations teams, and supplier diversity program managers. The successful candidate will leverage data from various systems to develop scorecards, facilitate vendor review meetings, manage strategic vendor relationships through quarterly business reviews, and ensure all supporting documentation meets audit-ready standards for client's quarterly audit cycle deliverables.

Requirements

Bachelor's degree or equivalent experience
3+ years of Vendor Management experience for FM services including Cleaning & Janitorial, Landscaping, Pest Control, Flooring, and related categories
Supply chain experience (purchasing, procurement, sourcing, vendor management)
Professional presentation skills and communication style both written and verbal
Financial acumen with ability to analyze vendor financial strength and performance metrics
Demonstrated orientation and balance of client service, compliance, business process improvement, change management, innovation, and cross-functional thinking
Ability to form and lead cross-functional teams to address complex vendor management challenges holistically

Nice To Haves

Experience working with hard and soft services categories, particularly real estate services within Facilities Management and Project Management service lines
Knowledge of service contracts and compliance issues in financial services environment including certificates of insurance (COI), background checks, and financial reports (Dun & Bradstreet)
Experience developing scope of work (SOW), Key Performance Indicators (KPI), and Service Level Agreement (SLA) documents
Analytical toolkit including data sourcing from operations systems, advanced MS Excel, and MS Access
Experience with work order management systems and technology platforms such as Corrigo
Familiarity with supplier diversity programs and reporting requirements
Background in conducting quarterly business reviews and vendor performance scorecards

Responsibilities

Driving full adoption and implementation of Corrigo work order technology system, providing comprehensive training to FM providers and serving as key user for supplier financial risk management software platform
Developing and monitoring FM vendor management processes to track performance, compliance, and financial strength while leveraging data from various systems to create integrated scorecards from surveys, operations data, and other sources
Facilitating vendor review meetings with fact-based, diplomatic discussions regarding improvement opportunities and spearheading internal process improvements identified through supplier collaboration
Managing and developing strategic vendor relationships through quarterly business review (QBR) processes to drive performance, value, and innovation for key recurring service categories including landscaping, snow removal, and pest control
Developing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for strategic suppliers in key categories while ensuring all documentation is audit-ready for quarterly client deliverables
Serving as single point of contact for account supply chain team regarding client subcontractor vendor management programs, work order management activities, escalated vendor issues, and supplier diversity programs
Forming cross-functional teams to address vendor management challenges holistically while communicating vendor performance and relationships to senior management team and managing special projects as requested