Facilities Triage & Response Coordinator

Anduril Industries•Costa Mesa, CA

13d•$86,000 - $114,000

About The Position

We are looking for a Operations Service Desk Coordinator to join our rapidly growing team in Southern California. In this role, you will assist the Southern California team in monitoring, reviewing, assigning, escalating, and tracking work requests using Jira and Limble CMMS. You will work closely with the facilities, workplace, and asset improvement teams to ensure clear communication in support of operational needs. If you are someone who is customer service-oriented, detail-oriented, and a high multi-tasker with excellent communication skills, then this role is for you.

Requirements

High school diploma or equivalent
Experience using Jira for ticketing and workflow tracking.
2+ years of experience in dispatching, operations coordination, production control, or maintenance scheduling.
Experience using Slack.
Familiarity with Limble CMMS, or similar computerized maintenance management systems.
Experience with maintenance, workplace, space planning, and asset improvement operations
Strong organizational skills with the ability to manage multiple priorities in a time-sensitive environment
Clear verbal and written communication skills
Proficiency with Microsoft Office applications

Nice To Haves

Associate’s degree or higher preferred
Experience in aerospace, manufacturing, or large campus fast paced environments
Experience in a high volume call center or high-touch service desk

Responsibilities

Receive and assign incoming JIRA tickets for workplace, facilities, space planning, and asset improvement.
Assist with the dispatch of tickets to appropriate technicians, engineers, or teams and monitor progress through completion.
Escalate critical issues, bottlenecks, or schedule conflicts to management as needed.
Monitor and ensure all work orders are properly closed with required notes.
Maintain accurate records for key performance indicators and SLAs.
Support continuous improvement by identifying recurring issues and workflow inefficiencies.
Solicit and capture facilities service feedback and generate reports on a regular basis.
Support continuous improvement of facilities service feedback.

Benefits

Healthcare Benefits US Roles: Comprehensive medical, dental, and vision plans at little to no cost to you.
UK & AUS Roles: We cover full cost of medical insurance premiums for you and your dependents.
IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits Income Protection : Anduril covers life and disability insurance for all employees.
Generous time off : Highly competitive PTO plans with a holiday hiatus in December.
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching.
Additional work-life services, such as legal and financial support, are also available.
Professional Development: Annual reimbursement for professional development
Commuter Benefits: Company-funded commuter benefits based on your region.
Relocation Assistance: Available depending on role eligibility.
Retirement Savings Plan US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
UK & IE Roles: Pension plan with employer match.
AUS Roles: Superannuation plan.