Facilities Specialist

Rural King Supply • Mattoon, IL

6d • $18 - $21

About The Position

As a Facilities Specialist, you will be trouble shooting, coordinating, and dispatching all store maintenance requests to ensure service-level agreement is performed.

Requirements

• At least 3 years of general building maintenance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Strong understanding of retail business practices.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Proven track record of establishing and maintaining positive relationships.
• Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
• Ability to follow and adhere to established process.
• Experience in managing multiple tasks and maintaining a proactive and results-driven approach.
• Adaptable in response to changing priorities, unexpected challenges, and evolving business needs.
• Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.

Responsibilities

• Troubleshoot and dispatch incoming reactive requests for service for Rural King store facilities.
• Responsible for vetting prospective service providers.
• Responsible for ensuring preventive maintenance programs are maintained for all required equipment.
• Determine when a service or repair needed will require estimates.
• Responsible for scoping, dispatching, reviewing estimates for approval, and coordinating with stores and contractors when approved.
• Assist in creating and enforcing standard operating procedures guidelines for stores to self-help and ensure completed properly.
• Responsible for daily follow up on all pending estimates and ensure that they are ready for review from multiple vendors timely.
• Follow up on all approved estimates and assist in overall follow-up when time allows.
• Call stores to inquire if the incident is complete and council stores on expectations for completed services.
• Call Contractors if they are past the service-level agreement to see why they have not performed as scheduled and take appropriate steps to update the incident if the decision is made to re-assign the work.
• Negotiate pricing with contractors to ensure the best price is acquired for the company.
• Acquire and upload quotes received, and council contractors if company guidelines for submission are not followed.
• Provide weekly updates on all ongoing open issues under your responsibility.
• Route Invoices received to the proper destination and council contractors if the correct information is not submitted.
• Acknowledge, respond, and route e-mails within a timely manner.
• Responsible for registering all new vendors and negotiating the best price for services.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed