Facilities Service Line Dispatcher - Center City - Full Time Days

Jefferson Health Plans•Philadelphia, PA

1d•Onsite

About The Position

The Facilities Service Line Dispatcher is responsible for providing excellent customer service by answering multiple service lines for Thomas Jefferson University and Jefferson Health Facilities and Custodial service lines across all enterprise locations. Key duties include generating work order requests, providing work order status, obtaining schedule information, and assigning/dispatching requests to appropriate personnel following standard procedures. The role involves ensuring work orders are created with standardized coding, communicating with Facilities Management employees and departments, and interacting with co-workers, visitors, and staff consistent with Jefferson's values. The dispatcher will also handle rescheduling, corrections, and transfers of work orders, monitor CMMS dashboards for missing billing information, perform minor data entry, and assist the manager with scheduling documentation.

Requirements

High School Diploma or GED
Basic computer skills required
Organization and communication skills required

Nice To Haves

CMMS experience preferred
Service Line Dispatcher for multiple locations experience preferred
Customer Service experience preferred

Responsibilities

Generates work orders for phoned in, electronically submitted, faxed and written work requests.
Work order creation may include dispatching the work request to the appropriate technician via radio and/or work order scheduling.
Ensure work orders are being created using standardized coding for all locations and following standard Work Order Process Map.
Provides status information about existing work requests to callers.
If necessary, works with the appropriate administrative staff to achieve problem resolution.
Communicate with all Enterprise Facilities Management employees and departments in regard to specific location needs.
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Ensure communication is active among all dispatchers and backup staff regarding scheduling and/standard process changes.
Rescheduling, correction, transferring of work orders based on information given by operational staff.
Monitor web based CMMS dashboards regarding missing billing information.
Work with requestor to obtain correct information and/or fill in information based on company policy.
Perform minor data entry as needed and time allows that is assigned by manager.
Assist manager in maintaining scheduling documentation from information provided by operational staff.

Benefits

Medical (including prescription) insurance
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, which provide colleagues with access to group rates on insurance and discounts
Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service