Facilities Service Coordinator

Morningstar • Chicago, IL

2d • Onsite

About The Position

The Role: The Facilities Coordinator supports daily operations of the site by managing vendors, maintaining a safe and efficient workplace, and serving as a primary on‑site point of contact for employees, partners, and service providers. This role ensures the facility runs smoothly through proactive site management, strong communication, and hands‑on support for events, safety, and space organization. The Responsibilities: Vendor & Project Management Coordinate vendor scheduling, site access, and day‑to‑day escorting. Serve as the consistent on‑site contact for all vendor activity. Verify completion of work, report discrepancies to the Facilities Manager, and support close‑out documentation. Manage preventative maintenance schedules and support implementation. Maintain on‑site security protocols, including badging and visitor oversight. Collaborate with internal partners on cost needs and invoice processing. Site Operations & Workplace Support Conduct daily site walks, document findings, and relay maintenance needs to the Facilities Manager. Participate in monthly janitorial walkthroughs and provide quality feedback. Manage service tickets—accept, address, and route requests efficiently. Support event preparation and ensure events are executed safely. Act as liaison between Security, Janitorial, Dock, Engineering, SPS, and other building partners. Occasionally manage facilities needs outside of normal work hours. Primary Point of Contact Serve as the main on‑site POC for Security, Building Management, Dock Operations, Engineering, and after‑hours needs. Provide clear communication and strong customer service to employees and partners. Safety & Culture Act as a Safety Advocate—model safe behavior, reinforce policies, and educate staff. Promote a “One Team” culture and set an example for professionalism and collaboration. Support site cleanliness, including light janitorial tasks as needed.

Requirements

• 2 years of experience in facilities, workplace operations, property management, or a related field.
• Experience coordinating vendors, contractors, and building partners.
• Familiarity with work order systems (e.g., SNOW or similar ticketing platforms). And tech at large.
• Knowledge of basic building operations, safety protocols, and emergency procedures.
• Ability to perform daily site walkthroughs and identify maintenance needs.
• Experience supporting events, office moves, or workplace accommodations.
• Comfortable working onsite in a fast‑paced, service‑oriented environment.
• Ability to lift/move items as needed for events or light facilities tasks (typically 25–40 lbs).
• Willingness to support occasional after‑hours or emergency needs.

Nice To Haves

• Clear, professional communicator with strong interpersonal skills.
• Ability to build relationships with employees, vendors, and building partners.
• Strong attention to detail with the ability to manage multiple tasks
• Reliable in documenting walkthroughs, logging tickets, and tracking vendor work.
• Resourceful, proactive, and able to assess situations and escalate appropriately.
• Comfortable making decisions to support operations and safety.
• Works effectively with cross‑functional partners (Security, Engineering, Janitorial, Concierge, P&C).
• Enjoys working with a team to get the job done
• Takes pride in maintaining a safe, clean, and well‑run facility.
• Follows through on tasks and ensures issues are resolved.

Responsibilities

• Vendor & Project Management Coordinate vendor scheduling, site access, and day‑to‑day escorting.
• Serve as the consistent on‑site contact for all vendor activity.
• Verify completion of work, report discrepancies to the Facilities Manager, and support close‑out documentation.
• Manage preventative maintenance schedules and support implementation.
• Maintain on‑site security protocols, including badging and visitor oversight.
• Collaborate with internal partners on cost needs and invoice processing.
• Site Operations & Workplace Support Conduct daily site walks, document findings, and relay maintenance needs to the Facilities Manager.
• Participate in monthly janitorial walkthroughs and provide quality feedback.
• Manage service tickets—accept, address, and route requests efficiently.
• Support event preparation and ensure events are executed safely.
• Act as liaison between Security, Janitorial, Dock, Engineering, SPS, and other building partners.
• Occasionally manage facilities needs outside of normal work hours.
• Primary Point of Contact Serve as the main on‑site POC for Security, Building Management, Dock Operations, Engineering, and after‑hours needs.
• Provide clear communication and strong customer service to employees and partners.
• Safety & Culture Act as a Safety Advocate—model safe behavior, reinforce policies, and educate staff.
• Promote a “One Team” culture and set an example for professionalism and collaboration.
• Support site cleanliness, including light janitorial tasks as needed.

Benefits

• Financial Health 75% 401k match up to 7% Stock Ownership Potential Company provided life insurance - 1x salary + commission
• Physical Health Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages Additional medical Wellness Incentives - up to $300-$600 annual Company-provided long- and short-term disability insurance
• Emotional Health Trust-Based Time Off 6-week Paid Sabbatical Program 6-Week Paid Family Caregiving Leave Competitive 8-24 Week Paid Parental Bonding Leave Adoption Assistance Leadership Coaching & Formal Mentorship Opportunities Annual Education Stipend Tuition Reimbursement
• Social Health Charitable Matching Gifts program Dollars for Doers volunteer program Paid volunteering days 15+ Employee Resource & Affinity Groups
• Total Cash Compensation Range $63,400.00 - 107,775.00 USD Annual Inclusive of annual base salary and target incentive
• Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees