Customer Service Interface
About The Position
The Facilities Project Manager I is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work. Full job description available upon request or during interview phase.
Requirements
- High school diploma or equivalent is required; college degree preferred
- 3 - 5 Years+ of customer service experience is required
- 1 - 2 Years+ of project management experience required
- 1 - 2 Years+ of work experience in facilities management, call center, insurance claims or similar.
Nice To Haves
- Knowledge of the U.S. retail and facilities industries is preferred.
- Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred.
Responsibilities
- Managing contracted facilities work
- Coordinating client service requests with ROYAL subcontractors and vendors
- Execution and management of on-demand service orders
- Execution and management of scheduled services
- Execution and management of contracted project work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
11-50 employees
