Facilities Operations Supervisor
About The Position
Block by Block is seeking to hire an Operations Supervisor to provide oversight of our Ambassador Team. Our Ambassador programs make communities and Downtown Business Improvement Districts much friendlier, cleaner, and safer. This in turn increases the number of visitors, businesses and residents, which ultimately increases revenue and livability. The Operation Supervisor position is the "Lead Ambassador" in charge of all aspects of our program including personnel management, equipment management and resource management, along with deployments of the team. This role works directly with our clients to not only deliver daily Ambassador services throughout the districts but also deliver continual program improvements, as well. We're looking for someone with strong leadership and customer service skills, executive level budgeting skills and most of all, a great work ethic. This leader will wear many different hats and have to be able to work quickly to solve problems. We need an independent thinker and someone that can maintain a great culture for our Ambassadors, as well as the client we serve.
Requirements
- Supervising 20+ staff members
- Must have a valid Driver's License in good standing
- Must have leadership/management experience
- Must have janitorial/groundskeeping experience
- Customer service + Hospitality
- Proficient with Microsoft Word, Excell, PowerPoint software. Communications via email, text and phone.
- MUST have open availability as flexibility is important for both weekdays and weekends depending on events, meetings and client requests.
- Regular shift would be 8am-5pm Mon-Fri, Nights + Weekends
- solid work history and longevity of at least 5 years with previous employers
- supervised teams in the past
- enjoy working outside in all weather
- are a problem solver
- know what Quality Assurance means
- have "a little dirt never hurt anybody" mindset
- know how to manage people and work in a team setting
- have a "do what is right" mindset
- like a varied work schedule. Event support is a must and the Operations Supervisor will need to lead the team during event seasons.
Responsibilities
- Coordinate recruitment, selection of candidates. Onboarding and training of all new Ambassadors. Create a culture that would make everyone want to join your team!
- Continual adjustments to the deployment of resources to match changing needs. This includes resources of the "human kind." Basically, redeploying according to daily needs.
- Continual problem identification and solving to improve the quality of the program. Problem solving is a very big part of what our we do. (We need an innovator to lead our team.)
- Purchasing and inventory of supplies and equipment.
- Reporting outcomes through a variety of reporting channels; (This means spreadsheets, Kronos, Timekeeping, Budgets...you get the idea.)
- Hands-on working manager in the field to provide coaching, mentoring, and continuous training on standard policies and procedures.
Benefits
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
- 401K Retirement Savings Plan
- 8 paid Holidays
- Two weeks Vacation upon hire
- Eligible for 401K after one month of service
- Birthday Pay after one year of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
