Facilities Operations Supervisor

GCA Services Group•Gloucester, MA

9d•$80,000 - $85,000

About The Position

The Operations Supervisor has overall responsibility for all aspects of facility management services and/or operations including laboratories, controls, fire life safety. The Operations Supervisor is the primary point of contact for day-to-day operations with client facility management team. They will create an unwavering attitude and commitment to safety and reliability within the client environment as they manage the maintenance of outside contractors capable of achieving the goal of 100% availability of mission critical infrastructure. The Operations Supervisor will drive continual improvements to the operation in the following areas: building maintenance, building utility systems, fire life safety equipment, building management systems, and other specialty systems. This position is responsible for the overall operation of our facility management services to multiple critical facilities, including ensuring the safety and well-being of its employees, safeguarding company funds and property, and representing the company with respect to the client. This Operations Supervisor ensures that established company goals are realized while maintaining client relations that will enhance future business and has total responsibility for managing all aspects of the contract.

Requirements

Associate Degree or higher degree in job related technical training or equivalent work experience.
5+ years Electrical or Mechanical experience, desired.
Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors.
Experience utilizing a CMMS (Computerized Maintenance Management System).
Knowledge of computer and PLC Programming, AC/DC drives, Motor Controls, Digital Meters, and Recorders.
Demonstrated ability to read/interpret drawings and wire diagrams.
Possesses working knowledge/understanding of Electrical Code (both local and IEEE) as it applies to controls.
Experienced in scope determination of installation materials.

Nice To Haves

Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired.

Responsibilities

Oversee all aspects of the client's critical physical infrastructure.
Ensure that all work performed within mission critical space is done to high quality and without impact to internal/external customers.
Oversee the development and accuracy of site-level operating procedures and other documentation.
Supervise and escalate as needed ABM's response to after-hours emergencies at assigned facilities.
Effectively and efficiently manage the operations budget and expenditures of assigned contracts.
Manage the complete physical assets pertaining to the Operation and Maintenance of the critical and non-critical infrastructure equipment and systems.
Resolve all electrical, mechanical, BAS (Building Automation System), EPMS (Electrical Power Monitoring System), BMS (Building Management System), and Fire Protection System issues in the client facilities while minimizing risk and business impact and communicate issues to management and customers in a timely manner.
Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing.
Manage oversight from preventive maintenance inspections and provide guidance on how to address issues.
Develops, plans, and implements annual shutdown program for preventive maintenance activities.
Technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.
Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials.
Ensure compliance of Customer SLA (Service Level Agreement) parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations.
Ensure that ABM training expectations are met and audit the process monthly.
Identify, vet, and approve all sub-contractors who will perform work on-site.
Develop PM (Preventive Maintenance) contract scopes-of-work, ensure contract terms are fulfilled.