Facilities Operations Manager

ottobock•Detroit, MI

About The Position

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 900 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it. We are looking for an experienced Facilities Manager to join us in the Greater Detroit, MI area! (will travel within Greater Detroit) The Facilities Manager is responsible for overseeing day-to-day service request management, preventative maintenance programs, vendor coordination, signage requirements and installation, and small facilities-related projects across all North America locations. This role ensures operational efficiency, safety compliance, positive stakeholder experience, and alignment with corporate branding and workplace standards.

Requirements

Bachelor’s degree in Facilities Management, Business Administration, Engineering, Construction Management, or a related field; equivalent experience may be considered.
5 - 7+ years of experience in facilities management, building operations, or maintenance leadership within a corporate, multisite (preferred), or campus environment.
Demonstrate a solid understanding of EHS regulations, workplace safety standards, and risk mitigation practices, ensuring facilities operations comply with all applicable local, state, and federal requirements
Demonstrated experience managing service request systems, CAFM platforms, or work order management tools.
Must have valid Driver's License and reliable transportation.
Strong understanding of preventative maintenance programs, building systems, and vendor service scopes (HVAC, electrical, plumbing, signage, general maintenance, etc.).
Proven ability to manage multiple vendors, negotiate service contracts, and evaluate vendor performance.
Experience coordinating repairs, maintenance, buildouts, and signage projects across multiple locations.
Solid knowledge of local building codes, ADA requirements, and safety regulations as they relate to facilities management and signage installation.
Strong analytical skills with the ability to interpret data, generate reports, and identify trends for process improvement.
Excellent communication skills with the ability to provide clear, timely updates to internal stakeholders at all levels.
Highly organized with strong project management abilities, including scheduling, prioritization, and managing competing deadlines.
Proficiency in Microsoft Office Suite, especially Excel, and familiarity with CAFM or ticketing systems.

Responsibilities

Service Request Management
Receive, triage, and prioritize service requests through email, and eventually the facilities management system.
Evaluate urgency, business impact, and resource requirements to determine appropriate response times.
Assign and monitor service requests to internal teams or external vendors through established workflows.
Ensure adherence to service level agreements (SLAs) and corporate quality standards.
Workflow Coordination & Reporting
Dispatch work orders and track progress through completion, ensuring timely and accurate resolution.
Generate routine and ad hoc reports to identify trends, recurring issues, and opportunities for operational improvements, hoc reports to identify trends, recurring issues, and opportunities for operational improvements.
Recommend and implement enhancements to service request handling to improve customer experience.
Support the implementation and optimization of CAFM tools for automated tracking, workflow efficiency, and reporting.
Vendor & Stakeholder Communication
Coordinate with external vendors for specialized repairs, maintenance, and project support.
Proactively provide clear and timely status updates, resolution timelines and vendor site visits to internal stakeholders.
Maintain accurate documentation of service requests, vendor activities, costs, and resolution times.
Maintenance & Preventative Maintenance
Develop and execute a comprehensive maintenance and preventative maintenance plan for all sites.
Ensure operational reliability, compliance with safety standards, and cost efficiency through proactive maintenance strategies.
Partner with the Indirect Procurement to identify viable vendors, participate in RFPs, and support contract negotiation and finalization.
PM Sinage Installation
Alignment with branding standards in partnership with Marketing and the Director of Facilities Management.
Oversee signage procurement, and installation for new builds, renovations, relocations, and rebranding initiatives, managing project timelines, budgets, quality control, and vendor performance.
Ensure all signage complies with local building codes & permits, while coordinating closely with internal stakeholders throughout the project lifecycle.
Source and manage signage vendors, and maintain comprehensive records of signage inventory, installation dates, warranties, and lifecycle information.
Small Scale Construction Projects
Manage site decommissionings, tenant improvement allowance (TIA) work, and small-scale buildouts.
Coordinate with cross-functional teams, contractors, and vendors to ensure projects are delivered on time, within budget, and to specifications.