Facilities Operations Manager

ABM•Hartford, CT

18h•$95,000 - $105,000

About The Position

The Facilities Operations Manager is a key site leader responsible for overseeing day-to-day facilities and engineering operations at a large, mission-driven institutional campus in the Hartford, CT area. This role provides hands-on leadership to a team of skilled trades professionals, ensuring the reliable operation, maintenance, and optimization of building systems across a diverse portfolio of academic, administrative, and residential facilities. Reporting into senior facilities leadership, the Facilities Operations Manager partners closely with on-site stakeholders to deliver high-quality, safe, and compliant facility services aligned with a dynamic campus environment. The position emphasizes operational excellence, preventive and predictive maintenance, safety leadership, team development, and continuous improvement, while supporting both routine operations and long-term infrastructure initiatives. This is an ideal opportunity for a facilities or engineering leader with experience in higher education, healthcare, research, or other complex institutional settings who thrives in a collaborative environment and is passionate about maintaining critical infrastructure that supports learning, innovation, and community engagement.

Requirements

Experience in managing/operating building systems/building system functions, to include HVAC, plumbing, electrical, and building envelopes.
Familiarity with building automation/management systems and building electrical infrastructure.
5+ years of supervisory experience
Working knowledge of OSHA safety standards and regulations.
Ability to develop strong relationships across all levels of the organization.
Ability to work through ambiguity and maintain composure in a variety of situations.
Passion for excellence backed by a track record of accountability, collaboration, and integrity.
Ability to effectively lead a staff of direct reports
Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
Ability to work in a fast-paced work environment balancing multiple projects and embracing change.
Ability to resolve issues under tight timeframes and pressure.
Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
Excellent written and verbal communication, team building, and planning skills.
Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills
Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.
Ability to adjust work schedule as needed to support the operation.
Valid state issued driver’s license.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience in specialized area of assignment preferred.

Responsibilities

Effectively recruit, manage, and lead a team of professional journeymen and leads, with a focus on continuous improvement and best practices.
Establish and maintain strong client relationships with assigned account(s).
Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
Promote a strong safety culture and safe work environment.
Motivate and develop the team while supporting organizational change.
Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
Perform daily quality control inspections to ensure quality standards are met or exceeded.
Adapt departmental plans and priorities to adapt to operational challenges.
Perform time studies to optimize operational tasks, schedules, and staff allocation.
Look for opportunities to increase revenue by providing additional or periodic services to the client.
Identify energy reduction measures, to include alternate energy solutions and systems optimization.
Monitor the effectiveness of the preventive maintenance program and present innovative solutions to drive predictive equipment replacements.
Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.
Special projects and other duties as assigned.
Coordinate with outside contractors for specialized repairs or projects.
Respond to off-hour emergencies when needed.