Facilities Manager

New H.O.P.E. CDC•Wilmington, NC

20d•Onsite

About The Position

The Facilities Manager is responsible for the overall maintenance operations of Hope Housing and 7th Street facility management. New H.O.P.E. CDC’s property portfolio, includes a mix of apartment, town-home communities and facilities. This role ensures that properties are safe, well-maintained, code-compliant, and presentable while supporting the organization’s mission of providing quality, affordable housing. The Facility Manager oversees make-ready operations, manages vendors, and ensures timely, cost-effective resolution of service requests. Here at New H.O.P.E. CDC, we are a united team, dedicated to selfless service and transforming lives through operational excellence. We are bridging entrepreneurial minds to cultivate potential to purpose. We believe in the power of the team as each of us are gifted to make a difference. H.O.P.E. starts H.E.R.E! H.O.P.E. starts Now! H.O.P.E. starts with Us!

Requirements

EPA Section 608 Certification (Universal preferred)
HVAC Certification
CPO (Certified Pool Operator), if applicable to property amenities
Strong working knowledge of: HVAC systems
Strong working knowledge of: Plumbing systems
Strong working knowledge of: Electrical systems
Strong working knowledge of: Appliances
Strong working knowledge of: Carpentry and drywall
Strong working knowledge of: Painting and flooring
Strong working knowledge of: Preventive maintenance best practices
Minimum of 2–3 years of multifamily maintenance experience (apartments and/or townhomes).
High school diploma or GED required
Strong organizational and time-management skills.
Ability to prioritize and manage multiple tasks across properties.
Excellent problem-solving and troubleshooting abilities.
Effective written and verbal communication skills.
Proficiency with maintenance software and resident portals.
Ability to read and interpret work orders, manuals, and safety documents.
Budget awareness and cost-control mindset.
Strong customer service orientation with a resident-first approach.
Ability to work independently and as part of a collaborative team.

Nice To Haves

At least 1 year of supervisory or lead maintenance experience preferred.
Technical or trade school education preferred.
Experience working in affordable housing or nonprofit housing environments.
Knowledge of housing inspections (HUD, local housing authority, or similar).
Commitment to community impact and service-oriented work.
Strong attention to detail and accountability.

Responsibilities

Oversee all day-to-day maintenance operations across assigned properties.
Ensure units, common areas, grounds, and building systems are maintained to organizational standards and local code requirements.
Conduct regular property inspections to identify maintenance needs, safety issues, and preventive maintenance opportunities.
Develop and implement preventive maintenance schedules for HVAC, plumbing, electrical, roofing, and life-safety systems.
Manage all make-ready processes to ensure vacant units are turned efficiently, safely, and to quality standards.
Create and manage scopes of work for unit turns, renovations, and capital repairs.
Coordinate in-house staff and vendors to meet occupancy and leasing timelines.
Inspect completed make-ready units prior to move-in.
Perform daily review of resident-submitted work orders through the resident portal.
Prioritize service requests based on urgency, safety, and resident impact.
Ensure proper investigation, troubleshooting, and mitigation of all service requests.
Follow up to confirm completion, quality of work, and resident satisfaction.
Maintain accurate documentation of all work orders in the property management system.
Identify, vet, and maintain relationships with qualified vendors in plumbing, electrical, HVAC, landscaping, and general contracting.
Ensure vendor compliance with insurance, licensing, W-9s, contracts, and organizational requirements.
Obtain and evaluate bids for repairs and projects.
Schedule and oversee vendor work to ensure quality, timeliness, and budget adherence.
Oversee grounds maintenance including landscaping, trash removal, exterior cleanliness, and seasonal upkeep.
Ensure properties maintain a clean, safe, and welcoming appearance year-round.
Create, review, and manage clear, detailed invoices for maintenance work and vendor services.
Track maintenance expenses and assist with budget planning and cost control.
Ensure proper coding, approval, and documentation of all invoices.
Assist Program Director with forecasting maintenance and capital repair needs.
Ensure compliance with local, state, and federal housing regulations.
Maintain knowledge of fair housing requirements as they relate to maintenance operations.
Enforce safety protocols and conduct regular safety meetings.
Respond appropriately to emergency maintenance situations (on-call rotation as required).
Maintain accurate records for inspections, certifications, and compliance reporting.