Facilities Manager

JLL•San Jose, CA

11d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Drive strategic facilities excellence as a Facilities Operations Manager with JLL, where you'll support Area Managers in implementing comprehensive short and long-term client projects while developing innovative programs, processes, and procedures that reduce operating costs and increase productivity through close collaboration with Facility Management Leads. You'll oversee critical monthly, quarterly, and annual reporting processes while managing capital and expense budgets through direct interface with client representatives to ensure operational transparency and financial accountability. This role positions you at the center of facilities strategy execution, where your expertise in program development, budget management, and vendor oversight will directly impact operational efficiency and client satisfaction. Your leadership will contribute to JLL's service excellence while you matrix manage technical and administrative staff, supervise multiple facilities of different functions, and ensure vendor performance during normal operations and after-hours including weekends when necessary. What your day-to-day will look like: Develop and implement innovative programs, processes, and procedures that reduce short and long-term operating costs while increasing productivity through close collaboration with Facility Management Leads and client stakeholders Support Area Managers in implementation of comprehensive short and long-term client projects while assisting with development and implementation of annual management plans for buildings within designated areas Oversee development and management of capital and expense budgets through close interface with client representatives and develop monthly/quarterly variance reporting on all operating budgets for each property on timely basis Maintain strong client relationships by overseeing appropriate monthly, quarterly, and annual reporting processes while ensuring operational transparency and delivering exceptional service quality Matrix manage both technical and administrative staff while supervising vendor performance during normal and off-hours including weekends, ensuring optimal facility operations across multiple locations Oversee multiple facilities of different functions ensuring consistent service delivery, operational efficiency, and compliance with client standards and organizational policies Analyze operational performance metrics, identify improvement opportunities, and implement strategic enhancements that drive cost reduction and productivity increases across facility portfolios

Requirements

Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis and minimum 8 years industry experience in corporate environment, third party service provider, or consulting capacity
Strong organizational and management capabilities with proven supervisory skills for matrix management of technical and administrative staff across multiple facility functions
Excellent verbal and written communication skills with strong interpersonal abilities and presentation skills for effective stakeholder engagement across all organizational levels
Proficient in Microsoft Office Suite and Microsoft SharePoint with computer proficiency in CMMS systems for comprehensive facility management and reporting capabilities
Knowledge of real estate, telecommunications, furniture, accounting, and building systems helpful for comprehensive understanding of facility operations and strategic planning
Experience developing and managing capital and expense budgets with ability to create variance reporting and financial analysis for operational decision-making
Proven ability to supervise vendor performance during normal and off-hours operations including weekends with understanding of service level agreements and performance standards

Nice To Haves

Extensive background in corporate facilities management, third-party service provision, or consulting with deep understanding of operational best practices and strategic facility planning
Advanced experience in budget development, cost reduction initiatives, or financial analysis within facilities management or corporate real estate environments
Background implementing operational improvements, developing standard operating procedures, or leading organizational change management initiatives that drive efficiency and productivity
Proven track record managing executive-level client relationships, supporting account growth, or leading cross-functional teams in complex corporate environments
Experience with advanced CMMS platforms, building automation systems, or facility management technologies that enhance operational efficiency and reporting capabilities
Professional certifications in facility management (FMP, CFM), project management (PMP), or related disciplines with active participation in industry organizations (IFMA, BOMA) demonstrating commitment to continuous learning

Responsibilities

Develop and implement innovative programs, processes, and procedures that reduce short and long-term operating costs while increasing productivity through close collaboration with Facility Management Leads and client stakeholders
Support Area Managers in implementation of comprehensive short and long-term client projects while assisting with development and implementation of annual management plans for buildings within designated areas
Oversee development and management of capital and expense budgets through close interface with client representatives and develop monthly/quarterly variance reporting on all operating budgets for each property on timely basis
Maintain strong client relationships by overseeing appropriate monthly, quarterly, and annual reporting processes while ensuring operational transparency and delivering exceptional service quality
Matrix manage both technical and administrative staff while supervising vendor performance during normal and off-hours including weekends, ensuring optimal facility operations across multiple locations
Oversee multiple facilities of different functions ensuring consistent service delivery, operational efficiency, and compliance with client standards and organizational policies
Analyze operational performance metrics, identify improvement opportunities, and implement strategic enhancements that drive cost reduction and productivity increases across facility portfolios