Facilities Manager

JLL•Greenwich, CT

20d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This role leads a facilities management team in delivering exceptional service to key clients through strategic thinking, strong leadership, and customer-centric approaches. The position requires managing client relationships at all levels, overseeing multiple diverse facilities, leading project delivery, and driving financial performance while fostering team development. This full-time, on-site role focuses on transitioning from tactical delivery to strategic client support while maintaining operational excellence and identifying growth opportunities.

Requirements

Bachelor's degree in Facilities Management, Business Administration, or related field
Minimum of 7-10 years of experience in facilities management, with at least 5 years in a leadership role
Strong financial acumen and experience in budget management
Excellent communication and interpersonal skills with proven client relationship management track record
Experience with facilities management software and proficiency in data analysis and reporting
Strategic thinking and problem-solving skills with ability to lead and motivate teams in fast-paced environments

Nice To Haves

Knowledge of industry best practices and emerging trends in facilities management
Experience with JLL work order systems and platform resources
Background in office relocations and space planning
Familiarity with Business Intelligence (BI) tools and advanced data analytics
Experience working with National OS, NRE, OSMs, and MOLs in corporate environments

Responsibilities

Foster and grow client relationships through effective service delivery while identifying new opportunities to expand service offerings
Ensure adherence to project timelines and commitments, delivering projects on time and on budget while achieving contracted KPIs and SLAs
Oversee multiple facilities with diverse functions and supervise vendor performance during normal and off-hours, including weekends
Provide leadership for client initiatives while monitoring team workload and delivering real-time constructive feedback to maximize performance
Conduct financial analysis including monthly variance reports, create and manage operational and annual capital budgets
Oversee all phases of facility relocations from initial feasibility studies to post-move evaluations, minimizing employee downtime
Maintain strong relationships with landlords and ensure all client communications are thorough and complete
Provide innovative recommendations to clients leveraging JLL resources while continuously seeking ways to improve service delivery
Foster a culture of ownership and accountability within the team while improving overall effectiveness and communications