FACILITIES MANAGER

Compass Group•Boston, MA

50d•$115,000 - $120,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryWe are seeking an experienced Facilities Operations Manager to lead end‑to-end operations across our Seaport and Cambridge campuses. In this role, you will ensure a safe, compliant, and efficient environment that supports employees, visitors, and research activities. You will oversee a broad portfolio of service teams—including Events, Audio Visual, Shipping & Receiving, Maintenance, Lab Services, and Small Projects—to deliver seamless daily operations, exceptional customer service, and cost-effective results aligned with organizational goals.

Requirements

5+ years of experience in Facility Management, Project Management, and ideally, Laboratory operations.
Excellent communication skills with the ability to engage effectively with staff, peers, leadership, and guests.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Proven track record of leading teams and managing complex operational environments.

Responsibilities

Lead, mentor, and develop staff across multiple operational functions.
Foster a high-performance culture focused on service, safety, and accountability.
Oversee budgets, monitor spending, and optimize resource allocation.
Analyze operational costs and identify opportunities for efficiency.
Direct daily site operations to ensure safety, compliance, and reliability.
Drive process improvements to enhance performance and customer experience.
Partner with internal stakeholders to support events, lab operations, and facility-related projects.
Coordinate service delivery across teams and campus locations.