Facilities Manager

JLL•Los Angeles, CA

7h•Onsite

About The Position

As a Facilities Manager at JLL, you will serve as the single point of contact for daily FM operations across assigned site(s) while providing matrix leadership to technical and administrative teams to ensure high performance, strong morale, and full alignment with FM scope expectations. This role requires you to partner with supply chain teams to define service scope, coordinate supplier walk-throughs, and oversee supplier performance at the property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization. You'll represent JLL professionally while fostering strong partnerships across service delivery, performance, compliance, ethics, and relationship management, working closely with the Account Director to maintain strong client service focus and ensure full compliance with contractual obligations that reflect JLL's commitment to operational excellence and comprehensive facility management. What your day-to-day will look like: Operational Leadership: Serve as single point of contact for daily FM operations across assigned site(s) while ensuring seamless service delivery Provide matrix leadership to technical and administrative teams while ensuring high performance, strong morale, and full alignment with FM scope expectations Lead facility operations teams to achieve operational excellence and client satisfaction goals consistently Coordinate cross-functional activities and ensure effective communication between all stakeholders Implement operational best practices and drive continuous improvement initiatives across assigned facilities Supplier & Supply Chain Collaboration: Partner with supply chain team to define service scope while coordinating supplier walk-throughs for optimal vendor management Oversee supplier performance at property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization Support both central and account-specific supply chain initiatives including governance and scorecard reviews under Experience Clean Supplier Partnership program Manage vendor relationships and ensure compliance with service level agreements and quality standards Drive supplier performance improvements through regular assessments and collaborative problem-solving initiatives Client & Stakeholder Management: Represent JLL professionally while fostering strong partnerships across service delivery, performance, compliance, ethics, and relationship management Work closely with Account Director to maintain strong client service focus while ensuring full compliance with contractual obligations Integrate JLL Experience principles to elevate end-user experience and demonstrate value-added service delivery Build and maintain positive relationships with client stakeholders at all organizational levels Proactively address client concerns and implement solutions that exceed expectations Financial & Commercial Management: Develop annual facilities budget while performing periodic budget tracking in accordance with client processes Provide comprehensive financial reporting while ensuring commercial targets for pricing and FM operational value are consistently met Monitor costs and identify opportunities for cost optimization without compromising service quality Manage budget variances and implement corrective actions to maintain financial performance targets Support commercial negotiations and contract management activities as required Performance, KPIs & Continuous Improvement: Manage all facilities to achieve KPI targets while monitoring SLAs, identifying risks or performance gaps, and implementing corrective actions Lead implementation of site-level innovations to reduce operating costs, improve productivity, and encourage team-driven creativity in service delivery Participate in and deploy innovations from JLL and account-wide programs while demonstrating value of these initiatives to client Analyze performance data and implement best practices to drive operational excellence Foster culture of continuous improvement and innovation within facility operations teams Communication & Reporting: Oversee all communication and reporting related to client services while ensuring clear and timely stakeholder updates Ensure adherence to JLL reporting protocols for commercial matters, cost management, and FM contract billing Prepare comprehensive reports on facility performance, financial metrics, and operational achievements Facilitate regular client meetings and presentations to demonstrate service value and performance outcomes Maintain transparent communication channels with all stakeholders for effective relationship management Strategic Planning and Innovation: Develop and implement strategic plans for facility operations optimization and service enhancement Identify emerging trends and technologies that can improve facility management effectiveness Support business development activities and contribute to account growth initiatives Champion sustainability initiatives and environmental responsibility practices

Requirements

Bachelor's degree or equivalent work experience in Facilities Management required
Minimum 5+ years of facility management experience within corporate environment or third-party service provider
Proven track record of successful facility operations management and team leadership
Strong business acumen with expertise in financial planning, analysis, and budget management
Understanding of commercial real estate operations and facility management best practices
Experience with contract management and vendor relationship oversight
Knowledge of facility management technologies and industry innovations
Excellent interpersonal, supervisory, analytical, organizational, and presentation skills
Proven ability to lead matrix teams and manage cross-functional relationships effectively
Strong client service orientation with ability to build and maintain professional relationships
Exceptional communication skills for stakeholder management at all organizational levels
Understanding of building systems, maintenance practices, and facility operations
Experience with facility management software and reporting systems
Knowledge of health, safety, and environmental regulations
Understanding of supply chain management and vendor performance optimization
Strategic thinking ability with focus on continuous improvement and innovation
Problem-solving skills for complex operational challenges and client requirements
Adaptability to work in dynamic environments with changing priorities
Commitment to delivering exceptional client experiences and operational excellence

Nice To Haves

Professional certifications in Facility Management (CFM, FMP, etc.)
Experience with JLL systems and processes
Advanced degree in Business Administration, Engineering, or related field
Experience with large-scale corporate facility portfolios

Responsibilities

Serve as single point of contact for daily FM operations across assigned site(s) while ensuring seamless service delivery
Provide matrix leadership to technical and administrative teams while ensuring high performance, strong morale, and full alignment with FM scope expectations
Lead facility operations teams to achieve operational excellence and client satisfaction goals consistently
Coordinate cross-functional activities and ensure effective communication between all stakeholders
Implement operational best practices and drive continuous improvement initiatives across assigned facilities
Partner with supply chain team to define service scope while coordinating supplier walk-throughs for optimal vendor management
Oversee supplier performance at property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization
Support both central and account-specific supply chain initiatives including governance and scorecard reviews under Experience Clean Supplier Partnership program
Manage vendor relationships and ensure compliance with service level agreements and quality standards
Drive supplier performance improvements through regular assessments and collaborative problem-solving initiatives
Represent JLL professionally while fostering strong partnerships across service delivery, performance, compliance, ethics, and relationship management
Work closely with Account Director to maintain strong client service focus while ensuring full compliance with contractual obligations
Integrate JLL Experience principles to elevate end-user experience and demonstrate value-added service delivery
Build and maintain positive relationships with client stakeholders at all organizational levels
Proactively address client concerns and implement solutions that exceed expectations
Develop annual facilities budget while performing periodic budget tracking in accordance with client processes
Provide comprehensive financial reporting while ensuring commercial targets for pricing and FM operational value are consistently met
Monitor costs and identify opportunities for cost optimization without compromising service quality
Manage budget variances and implement corrective actions to maintain financial performance targets
Support commercial negotiations and contract management activities as required
Manage all facilities to achieve KPI targets while monitoring SLAs, identifying risks or performance gaps, and implementing corrective actions
Lead implementation of site-level innovations to reduce operating costs, improve productivity, and encourage team-driven creativity in service delivery
Participate in and deploy innovations from JLL and account-wide programs while demonstrating value of these initiatives to client
Analyze performance data and implement best practices to drive operational excellence
Foster culture of continuous improvement and innovation within facility operations teams
Oversee all communication and reporting related to client services while ensuring clear and timely stakeholder updates
Ensure adherence to JLL reporting protocols for commercial matters, cost management, and FM contract billing
Prepare comprehensive reports on facility performance, financial metrics, and operational achievements
Facilitate regular client meetings and presentations to demonstrate service value and performance outcomes
Maintain transparent communication channels with all stakeholders for effective relationship management
Develop and implement strategic plans for facility operations optimization and service enhancement
Identify emerging trends and technologies that can improve facility management effectiveness
Support business development activities and contribute to account growth initiatives
Champion sustainability initiatives and environmental responsibility practices