Facilities Manager
About The Position
The Facilities Manager is responsible for the comprehensive operational management of assigned client sites, ensuring exceptional service delivery while maintaining compliance with all contractual obligations and organizational standards. This role focuses on developing strong client relationships, managing building operations, leading teams, and driving operational efficiencies across the facilities portfolio. As a key contributor to JLL's facilities management excellence, you will serve as the primary point of contact for clients while overseeing all aspects of site operations from technical systems to team leadership, directly supporting JLL's mission to deliver world-class facility services.
Requirements
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field preferred
- Minimum 3-5 years of facilities management or related experience with proven track record of success
- Strong knowledge of building systems including HVAC, electrical, plumbing, and mechanical systems with hands-on operational experience
- Demonstrated experience in client relationship management and service delivery with measurable results
- Proven financial management and budgeting experience with ability to manage operational expenditure within approved budgets
- Strong leadership and team development capabilities with experience managing professional teams
- Excellent communication and interpersonal skills with proficiency in facilities management software and Microsoft Office Suite
Nice To Haves
- Professional certifications in facilities management (CFM, FMP, or similar credentials)
- Experience with large-scale commercial or corporate facility operations
- Knowledge of construction project management and vendor procurement processes
- Experience with performance management systems and KPI development
- Familiarity with health and safety regulations and compliance requirements
- Previous experience in client-facing roles within professional services environment
Responsibilities
- Proactively manage client relationships and serve as primary escalation point, ensuring contractual KPIs and service level agreements are consistently met or exceeded
- Oversee mechanical, electrical, plumbing, HVAC, generators, and critical building systems while managing repairs, maintenance activities, and service requests from initiation to completion
- Lead and develop a professional team through comprehensive onboarding, training, performance management, and team building initiatives focused on service excellence
- Manage vendor performance and contracts, ensuring services are delivered according to specifications while overseeing vendor payments and compliance with established policies
- Execute financial management responsibilities including budget oversight, quarterly forecasting, annual budgeting processes, and preparation of comprehensive financial reports
- Coordinate cross-functionally with fitness, food services, security, transportation, and capital project teams while supporting move teams during building relocations and changes
- Identify and implement operational improvements that drive process and cost efficiencies while ensuring full compliance with health, safety, environmental, and risk management policies
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
