Facilities Manager

SPENCER'S•New York, NY

103d

About The Position

We're looking for an experienced Facilities Manager to oversee and maintain our network of properties and corporate office, ensuring each location operates efficiently, safely, and in alignment with brand standards. This role is a mix of strategic planning and hands-on problem-solving—perfect for someone who thrives on variety, ownership, and operational excellence.

Requirements

5+ years of facilities or property management experience, ideally in a multi-location retail environment.
Proven experience managing vendors, maintenance schedules, and facilities budgets.
Strong organizational, problem-solving, and communication skills.
Ability to travel to retail locations as needed.

Responsibilities

Own day-to-day facilities operations across all retail and office locations, including HVAC, lighting, plumbing, janitorial, and general upkeep.
Develop and maintain preventive maintenance schedules and emergency response procedures.
Serve as the primary point of contact for all facilities-related inquiries, issues, and escalations.
Source, negotiate, and manage service providers across markets (cleaning, security, maintenance, repairs, etc.).
Manage contract renewals and oversee vendor compliance with safety, insurance, and regulatory requirements.
Lead planning and execution of minor renovations, repairs, and upgrades.
Collaborate with retail design and operations teams to ensure facilities reflect brand standards and support exceptional customer experiences.
Maintain facility condition assessments and a long-term maintenance roadmap.
Develop and manage annual facilities budget; track spend against budget and identify cost-saving opportunities.
Ensure all retail and office locations comply with local building codes, safety regulations, and accessibility standards.
Lead emergency preparedness efforts and serve as safety coordinator for facilities-related protocols.
Partner with HR as needed to ensure workplace safety and compliance.
Manage facilities projects from planning through execution, including communication with cross-functional teams and local store staff.
Support in the project management of new spa constructions, renovations, refurbishments, and upgrades to spa facilities and infrastructure.
Coordinate with architects, designers, and contractors to ensure projects are on time, on budget, built to play and align with the spa brand.
Partner with Head of Operations and Spa Managers to ensure minimal disruption to spa operations during any project work.