Facilities Manager

Castle Group•Lakewood Ranch, FL

About The Position

Country Club East is seeking a dedicated and experienced Facilities Manager (Maintenance Supervisor) to join our leadership team for a residential community in Lakewood Ranch. This senior-level role will oversee the execution of major and minor projects throughout the community while working closely with the Property Manager to support long-term planning, operational consistency, and interdepartmental coordination. As our Community continues to mature, we are facing more complex maintenance needs related to amenities, landscaping, and infrastructure. The Facilities Manager (Maintenance Supervisor) will lead the charge in addressing these challenges through hands-on project management, vendor coordination, and proactive problem-solving. This position serves as second-in-command to the Property Manager and plays a critical role in ensuring the community's high standards are upheld across departments. The Facilities Manager (Maintenance Supervisor) is responsible for the daily supervision of Maintenance and Housekeeping staff. He or she is responsible for department organization, performing maintenance checks, supervising the inspection of all mechanical sections of the club house, and reporting to management on all areas. The Facilities Manager (Maintenance Supervisor) is also responsible for the seamless running of all the common areas mechanics, HVAC, pools, cleanliness, organization of these areas and maintaining a team of energized and motivated professionals. The Facilities Manager (Maintenance Supervisor) also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Requirements

High school diploma or equivalency required.
4+ years as a Maintenance supervisor or similar position
Basic knowledge of relevant regulations and codes governing maintenance activities such as safety, environmental and building codes.
Prior experience managing and leading a team
Driver’s license required.
Experience in HOA operations, project management, or a related field is valuable.
Ability to read site plans and work with contractors, vendors, and external contacts.
Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
Effective leadership skills.
Able to work under tight deadlines and use time effectively based on key priorities.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
Effective written and verbal communication skills
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Communicate, receive and exchange ideas and information by means of spoken and written language.
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.
Ability to lift 50lbs. following appropriate safety procedures.
Ability to: work in an upright standing position for long periods of time crawl in small and tight spaces work in different environmental working conditions (e.g. heat, cold, wind, rain). walk and climb stairs stoop and bend
Extensive use of fingers for typing and visual use of the computer monitor.
Handle, grasp, feel objects and equipment.
Reach with hands and arms.
Ability to quickly and easily navigate property/buildings are required to meet the job functions.
Repeat various motions with wrists, hands and fingers.
Ability to detect auditory and/or visual emergency alarms
May be required to perform work outdoors during all seasons
Ability to climb ladders and work at heights above ground level (12-16 ft.)
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
May be required to travel for training sessions off-site
Ability to work extended hours and weekends if needed.

Nice To Haves

HVAC, CPO and/or OSHA certification or other certifications preferred.
Advanced associate or bachelor’s degree in business, engineering, construction management, public administration, architecture, environmental science, or a related field is not required but would be a plus.
CAM license preferred or willingness to obtain.
Familiarity with HOA governing documents and Florida Statutes (Chapter 720) is preferred.

Responsibilities

Lead the execution of infrastructure, landscaping, and capital improvement projects.
Identify maintenance issues proactively and ensure they are addressed promptly.
Collaborate with vendors to secure competitive bids and manage project timelines.
Supervise the Community Services Manager and Maintenance operations.
Ensure projects align with community goals and budgetary expectations.
Serve as a liaison with landscaping teams to ensure high-quality presentation and functionality.
Track and maintain ongoing project schedules and status updates for reporting.
Work closely with the General Manager to implement Board directives and long-term planning strategies.
Support the enforcement of HOA policies and standards in collaboration with other departments.
Maintain accurate documentation related to work orders, proposals, and contracts.
Completes a daily walk-through of property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities.
Assists in securing bids and proposals and makes recommendations to the Property Manager as they relate to the building’s physical condition.
Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management
Monitors work performed by service, building repair and maintenance contractors, assessing issues and handling escalations, offering recommendations for resolution to management.
Responsible for stocking, ordering, and organizing an inventory of parts, supplies, and materials, while complying with the budgetary constraints dictated by the Association’s Operating Budget and following established purchasing procedures.
Responsible for receiving and verifying items received with maintenance deliveries.
Maintains a safe work environment by properly training staff in safety procedures, as established by OSHA and Castle Group, and by ensuring staff has proper PPE’s, equipment/supplies to perform their job.
Works with the Property Manager to create and execute the Hurricane Preparedness Plan for the property and delegate tasks to team, as needed
Provides inspection reports, checklists, pool log and other maintenance reports to Property Manager detailing property condition, safety issues, project updates and any other requested information.
Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed.
Executes the maintenance work schedule provided by the Property Manager.
Responds to emergencies in the building and/or community as needed and is on-call 24/7. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Property Manager the status and outcome of any emergency.
Other duties and responsibilities as assigned.