Facilities Management Operations Senior - Tampa, FL

USAA • Tampa, FL

8d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Facilities Management Operations Senior, you will support Corporate Real Estate and Workplace Services (CREWS) activities within a regional portfolio (Tampa, FL) to ensure tactical coordination of issues related to facility and property management to include: facility operations, projects, financial planning and budgeting, life safety and emergency response, sustainability, customer relationship management, strategy and planning, and third-party risk management. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in one of the following location: Tampa, FL. Relocation assistance is available for this position.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in a facility and/or property management environment.
• Demonstrated experience in technical building operations
• Demonstrated customer relationship skills to include active listening, adaptability, attention to detail, dependability, conflict resolution, responsiveness, and timeliness related to meeting employee/business needs.
• Proficient understanding of Corporate Real Estate and Workplace Services business operations to include maintenance of mechanical, electrical, and plumbing facility operations and services.
• Effective written and verbal communication skills.
• Ability to travel 15-30% of the year to distributed sites.

Nice To Haves

• Corporate Real Estate and Workplace Services experience in a financial services company
• Exceptional problem-solving skills and ability to collaborate with executive management across functional business areas to design solutions for building operations.
• Ability to cultivate and maintain strong, collaborative relationships with diverse stakeholders by navigating varying personalities and perspectives with empathy, adaptability, and effective communication.
• MCR, FMP, and/or PMP certification.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Provides day-to-day facilities operations support to include building management, safety, logistics, fleet, mail and meeting and events.
• Serves as the USAA CREWS liaison for tactical customer interactions, to include responding to employee inquiries, meeting engagement, special event support, and customer satisfaction.
• Engages in operational start-up activities for new properties and decommissioning activities for locations that are closing.
• Participates as a project team member during project planning and implementation and works closely with Project Managers to minimize construction impacts on business operations during construction efforts.
• Supports critical system preventive and unplanned maintenance work.
• Provide insights into the creation and execution of 5-year capital and expense plans for the efficient operation of individual location facility needs. Responsibilities include providing monthly financial forecasting inputs during the forecast process along with variance explanations.
• Represents CREWS on local business continuation teams by serving as backup evacuation team member, situation manager, and/or situation management team backup.
• Liaises with safety team on tactical safety issues and supports resolution.
• Responsible for the completion of EPA Energy Star and LEED inputs.
• Supports enterprise tactical sustainability initiatives (i.e., Earth Day, recycling, disposal, EPA Energy Star and LEED, etc.).
• Serves as backup to FM Ops Director for raised issues.
• Participates in occupancy and planning initiatives to include space utilization, moves, adds, and changes.
• Monitors supplier performance by ensuring supplier financial spend is aligned with USAA approved operating plans and evaluating supplier performance on a monthly basis using the approved scoring methodology.
• Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level