Facilities Maintenance Coordinator

Dream Golf•Nekoosa, WI

21h

About The Position

The Facilities Maintenance Coordinator is responsible for receiving and processing work orders, assigning them to appropriate technicians or crews based on their availability and skillset, monitoring the progress of work orders, and communicating updates to customers and field personnel, ensuring timely completion of tasks while optimizing efficiency and resource allocation; essentially acting as the central hub coordinating all aspects of a company's service work orders. This includes understanding all the work order systemâs aspects and features including but not limited to inventory management.

Requirements

Excellent communication skills: Ability to clearly and concisely communicate with customers, technicians, and other departments.
Strong organizational skills: Efficiently managing multiple work orders and prioritizing tasks based on urgency.
Technical proficiency: Familiarity with dispatch software, routing systems, and other relevant computer applications.
Problem-solving abilities: Identifying and resolving scheduling conflicts or unexpected issues that may arise.
Attention to detail: Ensuring accuracy in recording customer information, work order details, and technician updates.
Ability to work under pressure: Effectively managing a high volume of work orders in a fast-paced environment.
Employment is contingent upon successful completion of required pre-employment screenings and verifications, as applicable to the role.

Responsibilities

Receiving and logging work orders: Taking incoming work orders via phone, email, or online systems, recording details like customer information, problem description, and priority level.
Assigning work orders: Analyzing technician availability, skillsets, and geographic location to assign work orders to the most suitable technicians or crews.
Scheduling work orders: Creating efficient schedules based on priorities, customer availability, and technician routes.
Communication with technicians and customers: Regularly updating technicians on assigned work orders, providing necessary details, and communicating updates to customers regarding estimated arrival times and service status.
Monitoring work order progress: Tracking the progress of assigned work orders using dispatch software, identifying potential delays, and taking corrective action when necessary.
Resolving issues: Addressing customer concerns, coordinating with technicians to troubleshoot problems, and escalating issues to supervisors when required.
Maintaining records: Keeping accurate records of work orders, including completion times, parts used, and customer feedback. This includes tracking labor for each technician on duty.
Dispatching emergency work orders: Prioritizing and quickly dispatching urgent service requests. Calling vendors and coordinating with them as needed.