Facilities Help Desk Coordinator

O'Reilly Auto Parts • Headquarters, KY

14d

About The Position

As a Facilities Help Desk Coordinator, you will be responsible for fielding store repair requests. This role works closely with both internal and external stakeholders to ensure our stores are not only meeting O'Reilly standards but also all jurisdictional requirements. Repair requests will come through phone, email, and the Maintenance and Repair System (MARS). What you’ll do: This role is responsible for field repair requests via email, phone calls or MARS The function of the Facilities Help Desk Coordinator is to initiate, oversee, and execute facility maintenance routine break fix repairs in a cost effective and timely manner Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed All other duties as assigned Experience we look for: 2+ years’ experience in the construction, maintenance, HVAC, electrical or related trades experience Excellent Customer Service Ability to multitask Experience working with Microsoft Office O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call [phone] option , and provide your requested accommodation, and position details. Your first job at O’Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote-from-within philosophy means our top leaders worked their way up – and you can, too. Learn more about our culture, benefits, and history at oreillyauto.com/careers.

Requirements

• 2+ years’ experience in the construction, maintenance, HVAC, electrical or related trades experience
• Excellent Customer Service
• Ability to multitask
• Experience working with Microsoft Office

Responsibilities

• This role is responsible for field repair requests via email, phone calls or MARS
• The function of the Facilities Help Desk Coordinator is to initiate, oversee, and execute facility maintenance routine break fix repairs in a cost effective and timely manner
• Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication
• Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party
• Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed
• All other duties as assigned

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees