Facilities Help Desk Coordinator
About The Position
How you make an impact: As a Facilities Help Desk Coordinator, you will be responsible for fielding store repair requests. This role works closely with both internal and external stakeholders to ensure our stores are not only meeting O'Reilly standards but also all jurisdictional requirements. Repair requests will come through phone, email, and the Maintenance and Repair System (MARS). What you’ll do: This role is responsible for field repair requests via email, phone calls or MARS The function of the Facilities Help Desk Coordinator is to initiate, oversee, and execute facility maintenance routine break fix repairs in a cost effective and timely manner Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed All other duties as assigned
Requirements
- 2+ years’ experience in the construction, maintenance, HVAC, electrical or related trades experience
- Excellent Customer Service
- Ability to multitask
- Experience working with Microsoft Office
Responsibilities
- field repair requests via email, phone calls or MARS
- initiate, oversee, and execute facility maintenance routine break fix repairs in a cost effective and timely manner
- Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication
- Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party
- Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed
- All other duties as assigned
Benefits
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
