Facilities Coordinator

Truliant Federal Credit Union•Winston-Salem, NC

11d

About The Position

The Facilities Coordinator is responsible for the effective management and operation of Truliant’s real estate portfolio, including corporate offices, member financial centers, and support facilities. This role ensures all properties reflect Truliant’s brand standards, provide a safe and welcoming environment for members and employees, and operate efficiently within budget and regulatory guidelines. The Facilities Coordinator oversees facility maintenance, performs minor repairs, and manages vendor relationships, while supporting Truliant’s commitment to exceptional member experience and operational excellence.

Requirements

Must have strong knowledge of building systems, maintenance operations, and lease administration.
Must have excellent communication, organizational, and problem-solving skills.
Must be proficient with Microsoft Office Suite and facility management software.
Must have excellent communication skills in English, both verbal and written.
Must have the ability to define problems and develop solutions.
Must have the ability to read, interpret, and understand basic common manuals, e-mails, and general communications.
Must be able to effectively work with co-workers and with suppliers, vendors, and contractors for all assignments and work orders.
Must be detail-oriented, with strong organizational skills.
Must be able to work in a general office environment.
Must be flexible and able to shift resources and priorities as required.
Must work required hours and be available during non-work hours as needed, and respond to emergency calls in a timely manner.
Must be able to complete all assignments with minimal supervision.
Must have the ability to operate a motor vehicle and possess a valid driver’s license.
Should possess a strong commitment to providing excellent service to Truliant’s members.
Frequent standing, walking, climbing stairs, bending, kneeling, and stooping required.
Occasional crouching, crawling, and climbing ladders required
Must be able to sit at a desk for long periods of time and use a computer.
Must have the ability to operate a motor vehicle and possess a valid driver’s license.
Must be able to moderately lift or move up to 50 pounds and occasionally lift or move up to 80 pounds.
Minimum 5+ years of property or facilities management experience, ideally within a multi-site or financial institution environment.
Proven experience managing vendors, budgets, and multiple projects simultaneously.

Nice To Haves

Bachelor’s degree in Business Administration, Real Estate, Facilities Management, or related field preferred.
Professional certifications such as CPM, RPA, or FMP are preferred.

Responsibilities

Oversees daily property operations for assigned facilities, ensuring all sites are clean, safe, and fully functional.
Follows facility assessments, including that the facility meets landscaping requirements, lighting requirements are met, plumbing is operational, general building assessment for windows, doors, roof, carpet, countertops, and any physical aspect of the building.
Performs minor repairs, including changing light bulbs, replacing ceiling tiles, adjusting cabinet locks, securing door hinges, securing toilet seats, etc., as needed.
Coordinates maintenance, repairs, and preventative maintenance programs with internal teams and third-party vendors.
Conducts regular property inspections to assess condition, safety, and compliance.
Manages utility services, energy efficiency initiatives, and sustainability programs.
Selects an appropriate vendor from the predefined vendor list approved by the Facility Manager and Procurement.
Evaluates vendor performance to ensure service quality and compliance with established standards.
Provide feedback on vendor performance to the Facility Manager.
Serves as primary liaison with landlords, service providers, and contractors for ongoing facility needs.
Ensures facilities support an outstanding member and employee experience.
Works effectively across departments, including Operations, IT, and Security.
Takes ownership of results and delivers high-quality outcomes.
Maintains accurate records and ensures consistency across all locations.
Responds effectively to changing priorities, emergencies, or new initiatives.
Ensures all properties meet life safety, ADA, and environmental standards as directed in the facility assessment checklist.
Maintains documentation for inspections, testing, and preventative maintenance activities.
Assists with other tasks and projects as assigned.