Facilities Coordinator

EMCOR Facilities Services, Inc.•Tempe, AZ

11d

About The Position

Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer

Requirements

Associates Degree and/or equivalent experience
Minimum of two years of experience in facilities maintenance, property management or customer service role required.
Advanced proficiency MS Windows Applications, including MS Excel and Word.
Must be able to Type min 50 wpm and have good writing skills.
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager
Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program
Ability to critically think and problem solve.
Ability to maintain a courteous, professional demeanor at all times
Convey confidence in providing and receiving pertinent information
Must be punctual, reliable and caring about their work ethic

Nice To Haves

Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.
Bi-lingual English-Spanish preferred.

Responsibilities

Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors.
Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service.
Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.
Maintains sufficient records, files, controls, and procedures to ensure management and work production.
Maintain a strong safety program within EFS Guidelines.
Maintain effective communications with employees, management, contractors, customers.
The coordinator will participate in budget/forecast (monthly actual performance) development while identifying and implementing cost reduction opportunities across all functions.
Conducts daily/weekly reporting on open work orders for supervisor review.
Keeps accurate files of all office related issues, ensuring files are up to date and complete.
Communicate with supervisor on the work performed and preventive maintenance.
Will attend weekly staff meeting and safety training