Facilities Communications Technician-MSH-Full Time Days
About The Position
The Facilities Communication Technician monitors all Building Management System, Pneumatic Tube System, Vertical Transportation Control Systems, BSL3 Laboratory Systems, Facility Communication Systems, Work Order Control System and other facility related systems. Responds to complaints throughout the Medical Center. Adjusts temperature and fan controls utilizing the various Building Automation Systems. Notifies the appropriate Management of any safety issues concerning equipment malfunctions, (e.g. elevator entrapments, leaks, all urgent patient care issues,etc.). S/he monitors the radio communications of the facility personnel and assist Management in the total coordination of work and emergency operations.
Requirements
- HS/GED
- 2+ years of customer service desk experience or other customer service-related experience.
Nice To Haves
- Associates Degree is preferred and/or equivalent work experience.
Responsibilities
- Receives communications from various customers, generate work orders from information received, transmit work orders to the appropriate personnel to remedy concerns, escalate concerns to Management when appropriate and manages Work Order Flow.
- Manages all TeamOps transactions and make corrections when appropriate.
- Reports all Laboratory emergencies to appropriate personnel via Urgent Call log.
- Tracks Funded Project labor and material charges.
- Generates various reports from systems under their control.
- Supervises task assignments for maintenance personnel assigned to Work Control.
- Operates a variety of computer software such as Windows Office, Johnson Controls MetaSys, Seamens Apogee, and other BMS systems software, TeamOps, etc.
- Generates special Life Safety and Environment of Care Work orders to track deficiencies.
- Coordinates emergency response of Facility personnel and contact additional personnel.
- Monitors elevator operation including entrapment status and coordinate Elevator Service Technicians efforts.
- Directs Pneumatic Tube System alarms to appropriate repair personnel.
- Directs Nurse Call System problems to appropriate staff personnel.
- Serves as a Point-of-Contact for internal and external Fire Safety personnel.
- Coordinates the efforts with outside contractors during off hours.
- Performs other related duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
