Facilities Call Center Representative

TEKsystems • Menlo Park, CA

2d • $31 - $31 • Onsite

About The Position

Stanford Health Care’s Facilities team is looking for a reliable and customer‑focused Dispatcher / Call Center Representative to support our overnight (graveyard) shift. In this role, you’ll be the first point of contact when urgent facility issues arise—helping ensure a safe, comfortable, and well‑functioning environment for patients and staff.
When something needs immediate attention—such as a room spill, an air conditioning issue, or a TV not working in a patient’s room—you’ll play a critical role in getting the right help dispatched quickly.

Requirements

• Previous call center experience (high‑volume environment preferred)
• Comfort handling urgent or time‑sensitive requests
• Strong communication, multitasking, and problem‑solving skills
• Reliable and comfortable working overnight shifts
• Ability to work fully onsite in Menlo Park

Nice To Haves

• Dispatching experience is a strong plus

Responsibilities

• Receive and manage a high volume of incoming service requests via phone and system tickets
• Dispatch facility and maintenance teams based on urgency and priority
• Communicate clearly and calmly during time‑sensitive situations
• Accurately document requests and update work orders in real time
• Provide professional, empathetic customer service to hospital staff and clinical partners

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed