Facilities Associate

Housing Development Cor•Lancaster Township, PA

About The Position

The Facilities Associate plays a key operational role in supporting the Facilities Manager with the planning, coordination, and oversight of maintenance and capital improvement activities across HDC Mid-Atlantic’s portfolio of affordable housing communities. This position ensures that properties are maintained to the organization’s high standards for safety, regulatory compliance, curb appeal, and resident satisfaction. The Facilities Associate works closely with the Facilities Manager, Regional Managers, Community Managers, Traveling Maintenance Technicians, and the Accounting Department to support preventive maintenance initiatives, capital project planning, inspection readiness, vendor and utility account management, and staff training. This includes conducting field inspections, orchestrating the maintenance training program, and serving as a second layer of operational support when properties face complex or high-stakes facilities issues.

Requirements

Strong organizational and communication skills with the ability to manage multiple priorities simultaneously.
Demonstrated ability to conduct hands-on training and coach maintenance staff in the field.
Ability to work both independently and collaboratively in a fast-paced, mission-driven environment.
Ability to work in a variety of environments, including indoor and outdoor settings, construction and maintenance areas, and varying weather conditions, with the physical demands typical of property maintenance work.
Valid driver’s license with reliable transportation
Ability to travel regionally to multiple properties; position requires at least 80% travel to any region within the HDC footprint
At least 5 years of experience in property maintenance, affordable housing operations, or facilities management preferred.
Microsoft Office proficiency and able to communicate and present material to other staff, as needed verbally and in writing

Responsibilities

Support the Facilities Manager in maintaining consistent maintenance operations across all properties, including staff training, onboarding coordination, and field-based support.
Manage the on-call program, including scheduling, coverage monitoring, and communication with property teams.
Conduct shop reviews, inventory checks, and curb appeal evaluations to ensure operational readiness.
Provide hands-on instruction to new maintenance hires and support Maintenance Tech II staff in developing training capabilities. Assist with maintenance staff recruitment, interviewing, and onboarding.
Provide operational support during significant repairs, outages, emergency response, or complex maintenance issues.
Support inspection readiness for HUD, PHFA, NSPIRE, and other regulatory requirements through ongoing field visits and collaboration with property teams.
Assist with coordinating on-site inspections, documenting findings, and ensuring timely corrective actions.
Assist the Facilities Manager in capital planning, including identifying needs, coordinating assessments, developing scopes of work, and tracking project progress.
Provide operational input for budgeting related to facilities and capital projects.
Manage vendor account setup and coordination to ensure uninterrupted access to supplies and services.
Monitor service contracts, renewals, preventive maintenance agreements, and performance expectations.
Process payroll submissions for Traveling Maintenance Technicians and on-call premiums.
Prepare reports and summaries to support managerial decisions.
Coordinate with Compliance and Resident Services on maintenance-related concerns.
Provide support during emergency or after-hours incidents.
Perform other duties as assigned by the Facilities Manager