Facilitator- Training - Operations

The Subway HR Team•Miami, FL

22h

About The Position

The Training Facilitator is responsible for designing, delivering, and improving large-scale training programs for Subway franchisees, restaurant teams, and restaurant managers across North America. This includes onboarding new franchisees, supporting ongoing development, and driving operational excellence through both in-person and virtual training formats. Key focus areas include certification programs, restaurant management training, new product launches, and performance improvement initiatives aligned with business goals.

Requirements

Ideally, 2+ years prior experience in: Training Facilitation / Restaurant Operations.
Bachelors preferred in Business/Education related.
Travel: 30-50% .
Ability to facilitate engaging, hands-on training sessions in a fast-paced restaurant environment.
Strong knowledge of restaurant operations, preferably within the QSR (Quick Service Restaurant) industry; Subway experience highly preferred.
Excellent communication, presentation, and interpersonal skills, with the ability to connect with diverse audiences.
Strong organizational and time management skills, with the ability to manage multiple training programs across locations.
Ability to analyze performance gaps and adapt training approaches to drive franchisee success and business outcomes.
Ability to learn and effectively maintain technical systems, i.e. Registration Pipeline, Learning Management Systems (LMS), University of Subway, Video Conference, to manage and deliver training content, etc.

Responsibilities

Execute the Franchisee Training Program
Deliver and facilitate the approved Subway Franchisee Training Program for North America, serving as the hands-on, in-restaurant trainer and subject matter expert on all things Subway operations. Ensure new franchisees gain the knowledge, skills, and confidence needed to operate in compliance with brand standards and achieve operational excellence. Maintains portfolio of Certified Training Restaurants.
Execute On-Going Training Programs & Facilitate High-Impact Workshops:
Plan, coordinate, and expertly facilitate dynamic training experiences for new and existing Subway franchisees, with a strong focus on the Miami Graduation Experience. Lead engaging, interactive workshops that build confidence and capability in core areas such as leadership development, operational execution, and strategies to improve restaurant profitability for franchisees and Subway Corporate Operations team members. Deliver sessions that not only reinforce brand standards but also create an energizing, memorable learning environment where franchisees practice real-world skills, participate in guided discussions, role-plays, and scenario-based activities, and leave feeling fully prepared, inspired, and connected to the Subway brand.
Enhance and Maintain Training Resources and Materials:
Collaborate with the training team to develop, update, and refine instructional content, job aids, and learning materials that support Subway's training programs. Maintain and manage content within the brand’s Learning Management System, University of Subway, ensuring all resources are aligned with current brand standards, operational procedures, and adult learning best practices.