Facilitator & Learning Operations Specialist II

State of Oklahoma

1d • $61,000 • Onsite

About The Position

The Facilitator & Learning Operations Specialist II is responsible for supporting the HR Organizational Development & Workforce team by delivering in-person and virtual training, managing learning operations, and providing essential support to agency-wide development programs. This role bridges facilitation, learning administration, and program coordination to ensure high-quality learning experiences and smooth operational execution.

Requirements

• Bachelor’s degree in communications, business, public administration or closely related degree, plus one year of technical experience or a combination of education and experience, substituting one year of qualifying experience for each year of the bachelor’s degree plus one year of experience in education or training; or a master's degree in adult education or human resource development.
• Knowledge of adult education principles and techniques; of classroom and on-the-job training principles; of various types of equipment and materials used in conducting training; of curriculum development methods and techniques; and of software used for rapid online course development.
• Facilitation Excellence – skilled in leading discussions, guiding groups, managing engagement
• Presenting and facilitating in-person and virtual learning experiences
• Emotional intelligence and strong situational awareness, with the ability to read a room, build rapport with participants, colleagues, and agency stakeholders and adapt facilitation style accordingly
• Ability to facilitate sensitive topics professionally
• Experience using virtual facilitation tools (Zoom, Teams, and similar tools)
• Strong written and verbal communication skills; ability to tailor messaging based on audience
• Proficient in Microsoft 365 Office Suite, Adobe Acrobat, and willing to learn Smartsheet, and/or other database tools as necessary
• Willingness to learn instructional design principles and agency training standards
• Ability to review data, assess outcomes, and present actionable insights
• Exceptional attention to detail
• Adaptability in change management; ability to work within shifting priorities and deadlines
• Ability to effectively manage multiple projects, timelines, and competing tasks
• Customer service orientation with friendly, responsive support to internal and external stakeholders
• Being present at the office is an essential function of the job

Responsibilities

• Manage and prioritize time effectively
• Facilitate engaging in-person and virtual training sessions, supporting participant engagement by leading activities, guiding discussions, and providing appropriate follow-up communication
• Deliver content developed by the Instructional Design team with accuracy, consistency, and fidelity to the intended learning objectives
• Work closely with the Instructional Design team to provide facilitation insights, learner feedback, and recommendations based on session observations and participant engagement.
• Support leadership development initiatives through high-quality presentation and facilitation skills
• Help prepare materials, handouts, surveys, and follow-up resources, aligned with agency and departmental standards and expectations.
• Prepare training rosters, sign-ins, attendance, and operational materials
• Create courses, sessions, and learning programs in the LMS (Workday Learning or other platforms)
• Assist with scheduling training sessions, reserving rooms, and coordinating logistics as needed
• Troubleshoot basic LMS access or enrollment issues and assist users with navigating the learning platform.
• Award credit for training completion and maintain accurate attendance records
• Manage requests submitted through the Center of Excellence (COE) ticketing system
• Help coordinate leadership development and employee learning initiatives as assigned
• Support activities for the agency’s internship and mentorship programs
• Support co-facilitation and peer observation efforts as part of facilitator development
• Support audit readiness related to mandatory or compliance-based training
• Monitor LMS data accuracy and escalate system issues or trends to appropriate stakeholders
• Serve as a point of contact for internal stakeholders regarding training schedules, participation, and learning requirements
• Support onboarding and orientation-related learning activities as assigned
• Identify opportunities to streamline workflows related to scheduling, enrollment, attendance tracking, and reporting
• Being present at the office is an essential function of the job
• Other duties as assigned
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees