Fabrication Lead

Custom Patch Hats•Raleigh, NC

10h•Onsite

About The Position

The Fabrication Lead oversees daily operations across the embroidery, laser, and heat press teams to ensure efficient production of high-quality products. This role combines hands-on fabrication expertise with team leadership, problem-solving, and workflow coordination. The Fabrication Lead supports team members, resolves production issues, and partners cross-functionally to ensure orders are executed accurately and on time—contributing to a reliable, high-quality experience for our clients and team.

Requirements

High school diploma or equivalent required.
2+ years of fabrication, embroidery, or related production experience preferred; prior leadership or team lead experience strongly preferred.
Strong attention to detail, problem-solving ability, and organizational skills.
Ability to manage multiple priorities, adapt as needs change, and contribute to a team environment where people support one another and take ownership of outcomes.

Responsibilities

Oversee daily workflow across embroidery, laser, and heat press operations to meet production goals and maintain consistent quality.
Serve as the primary point of contact for fabrication-related questions and order issues; troubleshoot and resolve problems in real time with a solutions-focused mindset.
Create and review order proofs to ensure accuracy and alignment before production begins.
Partner with the Design + Sales team to interpret and execute custom designs accurately, supporting a seamless client experience.
Operate fabrication equipment as needed to support production flow and team success.
Schedule and perform routine maintenance on embroidery, laser, and heat press machines to ensure reliability and efficiency.
Manage inventory of materials and supplies across fabrication areas, maintaining readiness without excess.
Communicate proactively with the Assistant General Manager about risks to quality, timelines, or production targets, and offer thoughtful solutions.
Provide clear direction, support, and coaching to fabrication team members, fostering a respectful and collaborative team environment.
Train and onboard new employees; support ongoing development of team members through hands-on guidance and feedback.
Lead quarterly conversations with direct reports, encouraging open dialogue around what’s working, what’s not, and growth opportunities.
Model accountability by following through on commitments and holding the team to clear standards.
Build trust through consistent actions and communication, contributing to a positive and engaged team culture.