F&B Support Staff

CAHUILLA•Anza, CA

2d•Onsite

About The Position

Under the direction of the FOH Supervisor and F&B Manager, the primary duty of the Support Team Member is providing service in all Food and Beverage Aspects. Duties include greeting guests as they approach the restaurant, escorting them to their table or waiting area. Ensuring that empty tables are ready to receive new guests. When a party departs, remove dirty dishes, sanitize the table, clean the seats and if necessary, sweep or vacuum the surrounding floor, serves food and beverages. All duties or responsibilities depend on the department needs. To succeed in this role, you should be comfortable standing for long periods at a time, speaking with people, possess the ability to remain calm in busy situations and multitask while managing a very busy shift.

Requirements

High school diploma or GED preferred.
Strong verbal and written communication skills.
Excellent customer service skills.
Must be able to stand for an entire 8-hour shift.
Must be able to read and speak English.
Must be able to carry out tasks with limited supervision.
Ability to stand for extended periods of time and lift 50 lbs.
Must be able to work in several areas.
Have a professional appearance.
Must be able to do the essential functions of the job with or without reasonable accommodation.
Must be able to always smile while on casino property, and able to promote a positive professional attitude.
Must be at least 18 years of age.
Must meet requirements needed to secure gaming license, including pre-employment drug screen and thorough background screen.
Able to handle money accurately and operate a point-of-sale system
Able to work in a busy restaurant environment
Knowledge and commitment to use proper sanitation and food handling procedures as outlined in casino and department handbook, HACCP and OSHA.
Food Handlers Certificate required
Must be able to complete the 90-day introductory period in consecutive days as scheduled

Nice To Haves

Tips Certificate is preferred.

Responsibilities

Clean tables, taking plates, utensils, and drink ware to the kitchen to be washed.
Help remove plates while the guests are still seated at the table.
Maintain sanitization standards.
Check under table and surrounding floor area and sweep up any crumbs or litter.
Set and re-set tables.
Fill and clean condiments as needed.
Assist fellow team members with guest services.
Serve water and refill glasses when needed.
Assisted staff with trash removal, assist in cleaning up spills.
Greet guests with / in the absence of the hostess
Make suggestions about menu selections when asked
Occasional food and beverage service.
Maintain a neat, organized workstation environment.
Greeting guests as they approach.
Provide guests with accurate wait time estimates during busy periods.
Assigning guests to tables they request, while maintaining a consistent table rotation.
Must maintain knowledge of the menus.
Answer phone calls with proper salutations and etiquette
Communicating all guests complaints to F&B Leadership, resolved or not
All other duties assigned by F&B Leadership.