F&B Supervisor - 250 - Full Time - PM Shifts

Horseshoe Bay Resort•Phoenix, AZ

3h•Onsite

About The Position

The F&B Supervisor at the Hilton Phoenix Resort at the Peak is responsible for ensuring the smooth daily operations of food and beverage services across both the Resort Restaurant and River Ranch Park. This role focuses on delivering excellent customer service, maintaining quality and safety standards, and supporting staff management to provide a seamless and enjoyable dining experience across all outlets. The supervisor is expected to handle tasks in a friendly, courteous, timely, and professional manner to achieve a high level of guest satisfaction. The position involves working outdoors and offers a range of benefits.

Requirements

Ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Ability to communicate well with guests
Willingness to “pitch-in” and help co-workers with their job duties and be a team player
Ability to use point of sale
Ability to lift/carry weight up to 50 pounds
Ability to push/and pull carts of products weighing up to 150 pounds
Remain professional at all times, and treat all guests and associates with courtesy and respect, under all circumstances
Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance
Adaptable to change in work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
Ability to solve routine problems that occur on the job and ask for help whenever unsure how to do something
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns

Responsibilities

Ensure that all the daily operations of food and beverage services across both the Resort Restaurant and River Ranch Park run smoothly
Ensure excellent customer service
Maintain quality and safety standards
Support staff management to deliver a seamless and enjoyable dining experience across all outlets
Handle tasks in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction
Assist Recreation Manager and Restaurant Managers with all phases of the Hole in the Wall Restaurant and River Ranch Park of food and beverage operations
Maintain inventories of equipment, amenities, chemicals and other supplies to insure the items are in stock and reorders in timely manner
Coach, counsel and discipline staff, when appropriate, to insure standards are met and assigns staff to additional training when needed
Consult with Property Operations regarding projects or general maintenance of public areas
Perform line employees job functions as needed under high volume and emergency situations
Perform other duties as assigned by the River Ranch manager, such as implementing procedures and operating plans

Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full Time and Part Time Team Members
Holiday Pay – Full Time Team Members
Amazing Recognition Programs/Giving Back – Community Outreach
Trip Reduction Program – Resort off a Main Bus Line
Tuition Reimbursement
$2.00 – Team Member Lunch Program
$300 Referral Program