F&B Supervisor - Full Time
About The Position
Food and Beverage Supervisor - Salishan Coastal Lodge - Full Time $16 to $18 per hour plus tips The F&B Supervisor is primarily responsible for overseeing the day-to-day operations of our food and beverage service, ensuring a high level of guest satisfaction. The Job Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Observing guest reactions and conferring frequently with team members to ensure guest satisfaction. Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. Follow Hotel policies with lost and found items. Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. Continuously promote sanitation, safety, and security efforts. Encourage Social Media/5-star compliments or reviews on OTA’s. Supervision and Leadership - Lead and supervise the food and beverage team, including servers, bartenders, and support staff. Provide guidance, training, and support to ensure a cohesive and efficient team. Customer Service - Ensure a warm and welcoming environment for guests, overseeing service standards, and addressing guest concerns or feedback promptly. Monitor the quality of service and food presentation to maintain high standards. Maintain knowledge of: hotel features/services, hours of operation. scheduled in-house group activities, locations, and times. all hotel and departmental policies and procedures. Point of Sale software and Time Management systems. Assist in overseeing all F&B inventories and financial transactions. Oversee cash handling and check/credit policies and procedures. Inspect, plan, and ensure that all materials and equipment are in complete readiness for service. Monitor staff interaction with guests, ensuring prompt and courteous service. Report all accidents and breakages to the F&B Manager or Executive Chef in charge. Adhere to relevant Food Safety Hygiene standards. Maintain knowledge of and comply with all departmental policies, service procedures, and standards. Coordinate breaks and assign work duties to team members. Assist team members with their job functions to ensure optimum service to guests. Other duties as assigned.
Requirements
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- Must be able to work in a fast-paced environment with urgency and empathy.
- Outstanding coordination and multi-tasking abilities.
- Professional in appearance and demeanor.
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
- Must have the ability to deal effectively and interact well with guests, vendors, and team members.
- Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
- Ability to calculate figures and amounts using basic math.
- High school diploma or equivalent.
- Previous Customer Service experience required.
- Minimum of 1-year supervisory experience in food service operations required.
- Must have State Issued Food Handler's Certificate.
- Must have State Alcohol Server Certification.
Nice To Haves
- Fluency in other languages is beneficial.
- Knowledge of food and beverage service operations preferred but not required.
Responsibilities
- Anticipate guests’ needs, respond promptly, and acknowledge all guests
- Observe guest reactions and conferring frequently with team members to ensure guest satisfaction
- Maintain positive guest relations at all times
- Resolve guest complaints
- Follow Hotel policies with lost and found items
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
- Continuously promote sanitation, safety, and security efforts
- Encourage Social Media/5-star compliments or reviews on OTA’s
- Lead and supervise the food and beverage team
- Provide guidance, training, and support to ensure a cohesive and efficient team
- Ensure a warm and welcoming environment for guests
- Oversee service standards
- Address guest concerns or feedback promptly
- Monitor the quality of service and food presentation to maintain high standards
- Maintain knowledge of hotel features/services, hours of operation, scheduled in-house group activities, locations, and times
- Maintain knowledge of all hotel and departmental policies and procedures
- Maintain knowledge of Point of Sale software and Time Management systems
- Assist in overseeing all F&B inventories and financial transactions
- Oversee cash handling and check/credit policies and procedures
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
- Monitor staff interaction with guests, ensuring prompt and courteous service
- Report all accidents and breakages to the F&B Manager or Executive Chef in charge
- Adhere to relevant Food Safety Hygiene standards
- Maintain knowledge of and comply with all departmental policies, service procedures, and standards
- Coordinate breaks and assign work duties to team members
- Assist team members with their job functions to ensure optimum service to guests
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
