F&B Shift Manager - Full Time

Casino and•Chicago, IL

13d•Onsite

About The Position

Why Bally’s: Welcome to Bally’s Chicago Casino, where our management team brings extensive and diverse expertise in development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. At Bally’s Chicago, we pride ourselves on our collaborative approach, ensuring the precise and efficient development and management of our unique food and beverage offerings, which allows us to deliver exceptional results consistently. This is an exciting time to join Bally’s Chicago team as we forge forward with building our legendary and one-of-a-kind 1.8-billion-dollar project right on the historic Chicago River. Be a part of history! The Role: As Food and Beverage Shift Manager, you will supervise restaurant operations and employees to ensure smooth, efficient service and that staff meet service standards in the 24-hour outlet. The shift manager interacts with guests and staff in a calm, amicable manner to resolve problems. The shift manager shall proactively take control of front-of-house operations and hire, train, develop, and coach. If you're ready to showcase your culinary expertise in a fast-paced environment, we'd love to hear from you!

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must be a high school graduate or equivalent
Must have two or more years of related experience in management in high volume, with casino experience preferred
Problem-solving and decision-making ability
Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas,
Excellent verbal and written communication skills
Extensive knowledge of food products and service techniques
Ability to respond calmly and make rational decisions when handling guest and employee conflicts
After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET training is required to retain the position
Ability to work with computer-based time and attendance
Must be available to work flexible shifts, weekends, and holidays

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
Abides by all State and Federal requirements of serving alcohol
Ensuring that interim and annual performance evaluations are completed on time and files maintained
Interacts with guests to obtain feedback on product quality and service levels
Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
Develop staffing schedules that assure the highest service levels with maximum productivity
Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
Maintains high food, service and health and safety standards
Responds to guest and employee needs and resolves complaints and issues
Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
Controls labor and operating expenses
Schedules and directs staff in the performance of work assignments.
Continually seeks new methods and programs to promote the restaurant and the property as a whole
Maintains high visibility during peak periods
Excellent written and communication skills
Ensures all guests receive superior service
Ability to work flexible hours