F&B Service Supervisor (BELL GARDENS, CA. 90201)
About The Position
Overview Parkwest Casino is searching for an exceptional and talented F&B Service Supervisor who oversees and coordinates the day to day operations of the Casino Services (Front of the House). Executes supervisory duties and oversees Food & Beverage operations during assigned shift. Responsibilities Supervises front of the house F&B team in all outlets and gaming floor and provides guidance to create a positive and enjoyable experience for a guest. Trains new staff, evaluates current staff and makes recommendations for appraisal or performance issues. Oversee the daily operations of the casino floor, including coordinating shift schedules, breaks, and staffing levels to maintain efficient service. Documents training in a timely manner. Handle customer disputes or complaints professionally and tactfully, aiming to find satisfactory resolutions and maintaining a positive guest experience. Handle employee related issues with the utmost confidentiality to the team member and communicates important information to the F&B Manager/Director and Human Resources. Ensure that guests receive outstanding service by assisting with their needs, answering questions and addressing concerns promptly and professionally. Completes end of shift front of the house shift inspection checklist report. Controls cash and other receipts by adhering to cash handling and reconciliation procedures. Monitors food portions and discusses relevant corrections needed with the Kitchen Coordinator, Sous Chef or Executive Chef. Maintains a calm demeanor during periods of high volume or unusual events to keep operations to standard and to set a positive example for the shift team. Responsible for compliance of Liquor Liability which includes reporting persons who are suspected of being intoxicated to a manage; not serving alcoholic beverages to someone who may be legally drunk or intoxicated; checks identification of suspected minors. Available to work flexible hours to include early mornings, evenings, weekends, nights, overtime and/or holidays as needed. Other job duties as assigned.
Requirements
- Must have an RBS Certification and Food Handlers Card.
- Must be able to pass mandatory screening including a background check and drug test.
- Must be at least 21 years of age.
- Able to deal effectively and interact well with customers, co-workers and team members.
- Able to resolve problems/conflicts in a diplomatic and tactful manner.
- Available for full time work which may include weekends and evening scheduling; and ready for all programs and activities.
- Able to work varied shifts and flexible schedules.
- Requires strong organizational skills and the ability to multi-task effectively.
- Able to work independently
- Able to work within a team environment
- Education: High school diploma, G.E.D, or equivalent. Some college coursework a plus.
- Experience: 3-5 years supervisory experience in a Restaurant of comparable industry; preferably casino or hospitality.
- Qualified candidate must have strong interpersonal and communication skills and ability to lead the team.
- Must be able to lift and carry tools, supplies, and inventory up to 25 pounds
- Must be able to perform all essential duties with or without accommodation.
- This position requires ability to stand for extended periods of time.
Responsibilities
- Supervises front of the house F&B team in all outlets and gaming floor and provides guidance to create a positive and enjoyable experience for a guest.
- Trains new staff, evaluates current staff and makes recommendations for appraisal or performance issues.
- Oversee the daily operations of the casino floor, including coordinating shift schedules, breaks, and staffing levels to maintain efficient service.
- Documents training in a timely manner.
- Handle customer disputes or complaints professionally and tactfully, aiming to find satisfactory resolutions and maintaining a positive guest experience.
- Handle employee related issues with the utmost confidentiality to the team member and communicates important information to the F&B Manager/Director and Human Resources.
- Ensure that guests receive outstanding service by assisting with their needs, answering questions and addressing concerns promptly and professionally.
- Completes end of shift front of the house shift inspection checklist report.
- Controls cash and other receipts by adhering to cash handling and reconciliation procedures.
- Monitors food portions and discusses relevant corrections needed with the Kitchen Coordinator, Sous Chef or Executive Chef.
- Maintains a calm demeanor during periods of high volume or unusual events to keep operations to standard and to set a positive example for the shift team.
- Responsible for compliance of Liquor Liability which includes reporting persons who are suspected of being intoxicated to a manage; not serving alcoholic beverages to someone who may be legally drunk or intoxicated; checks identification of suspected minors.
- Available to work flexible hours to include early mornings, evenings, weekends, nights, overtime and/or holidays as needed.
- Other job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
